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Our client, one of Canada's leading companies, is hiring a ServiceNow HR Business Analyst (BA) on a 5-month contract engagement in Verdun, QC! In this role, you will serve as a bridge between our client's business users and ServiceNow HRSD technology teams to define and manage requirements. Note: This role follows the hybrid work model (3 days in the office per week), and bilingualism (English/French) is an asset.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Serve as a bridge between business users and ServiceNow HRSD technology teams to define and manage requirements.
- Translate business requirements to functional ServiceNow design.
- Prepare and document Functional and Technical Design specifications according to client standards and methodologies.
- Eliciting, analyzing, documenting and validating business requirements, process flows, identifying system and process solution components, and producing functional specifications.

Skills & Experience You're Bringing
- Demonstrated business systems analysis experience
- ServiceNow Technology background
- Undergraduate degree and CBAP designation

FRENCH

Assure le lien entre les utilisateurs d'affaires et les équipes technologiques ServiceNow HRSDpour déterminer et gérer les exigences. Traduit les exigences d'affaires en conception fonctionnelle ServiceNow. Prépare et documente les spécifications fonctionnelles et techniques conformément aux normes et aux méthodologies du client. Principales responsabilités : extraction, analyse, documentation et validation des exigences d'affaires et des processus, identification des composantes des solutions et des processus, et production des spécifications fonctionnelles. Qualifications : expérience avérée en analyse de systèmes d'affaires; connaissance des technologies ServiceNow; diplôme universitaire de premier cycle; et titre de CBAP.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a HRIS Support Systems Analyst on a 12-month contract engagement in Mississauga, ON! Reporting to the Senior Manager – Digital HR, you will be responsible for managing the team product backlog, gather business requirements from stakeholders, drive improvement, address root cause of recurring problems through our HRIS. You will be hands on collaborating, supporting the systems and processes that are critical to our people.

Note: This role follows the hybrid work model (3 days in the office per week), and bilingualism (English/French) is an asset.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Take part in journey mapping with stakeholders
- Translate business requirements into technical requirements
- Create POC designs in staging environments
- Manage vendors related to our HRIS
- Support the team by removing roadblocks and maintain flow
- Be an active change agent to increase velocity of the team
- Submit and manage the vendor ticket queue
- Monitor and manage system events
- Perform standard changes on HRIS using standard change management practices

Skills & Experience You're Bringing
- Manage roadmap and product backlog
- User journey mapping
- Understand the employee journey and events within a complex enterprise environment
- Troubleshooting user and system issues to uphold service level agreements
- Someone who knows how to problem solve with little guidance on SaaS tools within secure and segmented environments
- Ability to work under pressure, manage incoming requests, prioritize and resolve problems simultaneously

Preferred Competencies
- Bachelor's degree in HRIS, IT or related field of study
- Working knowledge of SuccessFactors HCM modules (BizX, Recruitment, JAM)
- Working knowledge in data analysis and data manipulation with large datasets
- Working knowledge of network, integration and cloud systems
- Bilingualism is an asset (English and French)

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a HRIS Support Analyst on a 12-month contract engagement in Mississauga, ON! Reporting to the Senior Manager – Digital HR, you will be responsible for ensuring the highest user satisfaction for our client, and understanding their ecosystem, driving improvement to existing processes, and addressing root cause of recurring problems. You will be hands on collaborating, supporting the systems and processes that are critical to our client's people.

Note: This role follows the hybrid work model (3 days in the office per week), and bilingualism (English/French) is preferred.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Day-to-day user support and triaging of tickets
- Manage user life-cycle management for our HRIS
- Provide service management related reports
- Submit and manage the vendor ticket queue
- Monitor and manage system events
- Perform standard changes on HRIS using standard change management practices

Experience & Skills You're Bringing
- Understand the employee journey and events within a complex enterprise environment
- Troubleshooting user and system issues to uphold service level agreements
- Someone who knows how to problem solve with little guidance on SaaS tools within secure and segmented environments
- Ability to work under pressure, manage incoming requests, prioritize and resolve problems simultaneously

Preferred Competencies
- Bachelor's degree in HRIS, IT or related field of study
- Working knowledge of SuccessFactors HCM modules (BizX, Recruitment, JAM)
- Working knowledge in data analysis and data manipulation with large datasets
- Working knowledge of network, integration and cloud systems
- Bilingualism is an asset (English and French)

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring multiple Mobile Device Testers on a 12-month contract engagement in Mississauga, ON! In this role, you will evaluate, test and qualify our client's vendor's NG PTT features and downloadable clients to meet aggressive timelines. You will also troubleshoot, log, document, track and assist the vendor to resolve technical issues encountered during the NG-PTT Server platform qualification/validation process.

Note: This role follows the hybrid work model (3 days in the office per week), and bilingualism (English/French) is preferred.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Evaluate, test and qualify our client's vendor's NG PTT features and downloadable clients to meet aggressive timelines.
- Troubleshoot, log, document, track and assist the vendor to resolve technical issues encountered during the NG-PTT Server platform qualification/validation process.
- Provide support to other members of our client's NG-PTT team (network, products, IT, marketing etc.) on ongoing PTT service issues and project activity.
- Collaborate and proactively provide support to the platform, client and OEM vendors on various project and issue investigations.
- Support night maintenance windows from the Mississauga office and/or Scarborough Data Center.
- Perform Device certification MCPTT device testing.
- Think out of the box and beyond the traditional test cases to anticipate end-user experiences/situations.

Experience & Skills You're Bringing
- B. Eng. /B. A. Sc. or Eng. Technology diploma or equivalent B.Sc. (Math, Comp Sci. etc.)
- Knowledge of Wireless Telecom and a basic understanding of access technologies.
- Experience with network capture and analysis tools (e.g. Wireshark).
- Knowledge of the OSI model and networking concepts
- Knowledge of IP Networking and Troubleshooting (Wireshark, routing / IPv4 & IPv6, load balancers, DNS, etc.)
- Ability to focus on multiple tasks concurrently and a strong commitment to execution.
- Strong command of the English language – both written and oral.
- Aptitude for quickly learning different vendor technologies and tools.
- Valid driver's license.
- Bilingualism (English/French) would be an asset

Bonus Skills & Qualifications
- Familiar with these technologies: Push to Talk (OMA-PoC standard or equivalent), LTE/HSPA+, SIP signaling, IMS, SMS, Wi-Fi, OMA-DM/CP, FOTA, etc.
- TIP Networking (routing / IPv4 & IPv6 etc.)
- Linux OS
- Familiar with mobile operating systems (Android, iOS)

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Support Agent, Service Desk on a 6-month contract engagement in Montreal, QC! In this role, you will be responsible for responding to customer requests in a prompt, accurate, and professional manner and developing and maintaining good client relationships while ensuring confidentiality.

Note: This role follows the hybrid work model (3 days in the office per week), and bilingualism (English/French) is preferred.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for responding to customer requests in a prompt, accurate, and professional manner
- Develop and maintain good client relationships while ensuring confidentiality
- Work with both internal and external teams to ensure the customer's needs are met
- Process customer requests through utilization of the CRM tool
- Manage and update the inventory system
- Complete service orders
- Process invoices and complete billing

Experience & Skills You're Bringing
- As required to meet customer's needs, successful candidate must pass the client's, OPP background checks as well as the one from the Sûreté du Québec.
- Have a minimum of 3 years' experience in customer service
- Bilingualism in French/English is mandatory
- Detail oriented
- Able to prioritize and multi-task at a high level
- Able to solve problems analytically
- Ability to adapt to change, in a competitive environment where priorities change frequently
- Self-motivated, self-governing, and accountable
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
- Basic accounting knowledge is an asset

FRENCH

Rôle et responsabilités:
- Responsable de répondre aux demandes des clients de manière rapide, précise et professionnelle
- Développer et entretenir de bonnes relations avec les clients tout en garantissant la confidentialité
- Travailler avec des équipes internes et externes pour s'assurer que les besoins du client sont satisfaits
- Traiter les demandes des clients grâce à l'utilisation de l'outil CRM
- Gérer et mettre à jour le système d'inventaire
- Créer des commandes de service complètes
- Traiter les factures et compléter la facturation

Compétences et habiletés essentielles:
- Comme requis, pour répondre aux besoins des clients, le candidat retenu devra passer avec succès, la vérification des antécédents effectuée par la Police Provinciale de l'Ontario (OPP) ainsi que celle de la Sureté du Québec.
- Avoir au moins trois ans d'expérience en service à la clientèle
- Le bilinguisme français / anglais est obligatoire
- Avoir le souci du détail
- Capable de prioriser et d'effectuer plusieurs tâches à haut niveau
- Capable de résoudre les problèmes de manière analytique
- Capacité d'adaptation au changement, dans un environnement concurrentiel où les priorités changent fréquemment
- Auto-motivé, autonome et responsable
- Compétences avancées dans Microsoft Office (Word, Excel, PowerPoint, etc.)
- Connaissance des notions de base de comptabilité est un atout

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Project Coordinator on a 12-month contract engagement in Mississauga, ON! In this role, you will be responsible for assisting Project Manager(s) in coordinating, planning, communicating and executing the delivery of core project components. Note: This role follows the hybrid work model (3 days in the office per week).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for assisting Project Manager(s) in coordinating, planning, communicating and executing the delivery of core project components.
-Preparation of communications, progress reporting and meeting agendas and minutes.
- Working with complex data in excel tables.
- Responsible for project scheduling, including action item tracking, financial updates and tracking, and filing and document management.

Skills & Experience You're Bringing
- Undergraduate Degree or Certificate
- Demonstrated experience working in a professional environment support project management activities
- Possess excellent Microsoft application skills (Excel, Word, and Project)

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Customer Service Representative on a 6-month contract engagement in Mississauga, ON! In this role, you will be responsible for responding to customer requests in a prompt, accurate and professional manner. You will also handle any inquiries which require investigation or follow-up. Note: This role is remote, with occasional office days required.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for responding to customer requests in a prompt, accurate and professional manner.
- Handle any inquiries which require investigation or follow-up.
- Ensure requests and inquiries are transferred to the appropriate area.
- Develop and maintain good client relationships while ensuring confidentiality.
- Use call tracking systems to log all inquiries for documentation purposes.

Skills & Experience You're Bringing
- Previous customer service experience
- Excellent communication skills
- Ability to handle tasks in a professional manner.

FRENCH
Chargé de répondre aux requêtes des clients de manière rapide, précise et professionnelle. Gère toute requête qui nécessite une recherche ou un suivi. S'assure que les demandes et les requêtes sont confiées au service approprié. Établit et entretient de solides relations avec la clientèle tout en assurant la confidentialité des renseignements. Utilise des systèmes de suivi des appels pour consigner toutes les demandes. Qualifications : expérience en service à la clientèle; excellentes aptitudes à la communication; capacité de gérer les tâches de manière professionnelle.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Bilingual Customer Service Representative on a 6-month contract engagement in Mississauga, ON! In this role, you will be responsible for responding to customer requests in a prompt, accurate and professional manner. You will also handle any inquiries which require investigation or follow-up.

Note: This role is remote, with occasional office days required, and bilingualism (English/French) is required.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for responding to customer requests in a prompt, accurate and professional manner.
- Handle any inquiries which require investigation or follow-up.
- Ensure requests and inquiries are transferred to the appropriate area.
- Develop and maintain good client relationships while ensuring confidentiality.
- Use call tracking systems to log all inquiries for documentation purposes.

Skills & Experience You're Bringing
- Previous customer service experience
- Excellent communication skills
- Ability to handle tasks in a professional manner
- Bilingual - Fluent in English and French.

FRENCH

Chargé de répondre aux requêtes des clients de manière rapide, précise et professionnelle. Gère toute requête qui nécessite une recherche ou un suivi. S'assure que les demandes et les requêtes sont confiées au service approprié. Établit et entretient de solides relations avec la clientèle tout en assurant la confidentialité des renseignements. Utilise des systèmes de suivi des appels pour consigner toutes les demandes. Qualifications : expérience en service à la clientèle; excellentes aptitudes à la communication; capacité de gérer les tâches de manière professionnelle; bilinguisme (français et anglais).

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Channel Marketing Analyst on a 12-month contract engagement in Mississauga, ON! In this role, you will build, monitor, analyze past marketing and sales results/reports/team dashboard, making recommendations to maximize ROI. You will also provide visibility into marketing results, measuring tactical effectiveness. Note: This role follows the hybrid work model (3 days in the office per week).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
Data & Market Analytics
- Build, monitor, analyze past marketing and sales results/reports/team dashboard, making recommendations to maximize ROI
- Provide visibility into marketing results, measuring tactical effectiveness
- Ensure KPIs are tracked and trending according to plan and where required, recommend corrective actions to achieve targets
- Knowledgeable on all offers, pricing, competitive landscape, programs & campaigns Stay current with industry and marketing trends
- Post mortem development and analysis
- Project/Program Execution & Cross-Functional Leadership
- Comfortable with developing strategy decks
- Provide support on projects and execution of marketing initiatives into sales channel
- Partner with business units and sales channels to build marketing plans that drive traffic, brand awareness, operational efficiency
- Partner with XF teams to track, monitor, execute marketing initiatives/projects, ensuring consistency to messaging across all marketing tactics
- Take an active role in finding process improvements to drive increased efficiency in the marketing and channel business units

Skills & Experience You're Bringing
- 2~3 years experiences in progressive marketing & sales positions, channel experience is an asset
- Proficient in Microsoft tools specifically MicroStrategy, Excel, PowerPoint, Tableau preferred.
- Strong business and marketing acumen and can analyze information and create reports/presentations to solve problems and convey solid recommendations
- Detail oriented collaborator that can work cross-functionally with market insight teams, product, pricing, and channel
- Meet aggressive due dates on project implementation

Other Requirements
- University degree or College diploma in Marketing or related field
- Bilingualism is an asset (English and French)
- 1-2 years of experience in a marketing role (Telco is a huge plus)

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Senior Systems Engineer​​ on a 5-month contract engagement in Montreal, QC! In this role, you will be responsible for developing and maintaining software applications in a cloud-based environment. You will also design, develop, test, and deploy cloud-based applications that meet the needs of customers and stakeholders.

Note: This role follows the hybrid work model (3 days in the office per week). It is also being offered in Toronto, ON.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for developing and maintaining software applications in a cloud-based environment.
- They design, develop, test, and deploy cloud-based applications that meet the needs of customers and stakeholders.
- They also collaborate with other engineers and stakeholders to ensure that applications are scalable, secure, and reliable.

Skills & Experience We're Looking For
- Proven skills in Zabbix, Docker, Kubernetes and Perl or PowerShell
- Linux (RedHat), Docker and Kubernetes and Performance Monitoring
- Powershell/Perl scripting

FRENCH
Responsable de développer et de maintenir des applications logicielles dans un environnement basé sur le cloud. Ils conçoivent, développent, testent et déploient des applications basées sur le cloud qui répondent aux besoins des clients et des parties prenantes. Ils collaborent également avec d'autres ingénieurs et parties prenantes pour s'assurer que les applications sont évolutives, sécurisées et fiables.


We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a ServiceNow Implementation Specialist on a 5-month contract engagement in Verdun, QC! Our client's Digital HR team is currently seeking an energetic, disciplined and result-oriented ServiceNow implementation Specialist to join a cross-functional team working on the evolution of our ServiceNow HR case management to offer an omnichannel employee experience & digitise employee centric workflows.

Note: This role follows the hybrid work model (3 days in the office per week). It is also being offered in Toronto and Ottawa, ON, and Montreal, QC. Bilingualism (English/French) is nice to have.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Design and configure ServiceNow Product suites for HRSD, Core, Mobile applications as part of a large cross-functional team.
- Develop UI forms, fields, notifications and workflows
- Create, monitor, modify both simple and advanced workflows aligned to best practices for the betterment of processes and strategies (considering scalability, performance, business policies and employees future needs)
- Create new catalog requests and items with multiple variables
- Create and maintain access control rule (ACL) , groups and roles
- Develop and maintain custom scripts
- Configure and maintain data imports sets and software integrations
- Complete unit and regression testing
- Partner with external development team to develop custom applications &/or integration to a variety of entreprise applications
- Partner with system administrator counterparts to apply ServiceNow patches/releases to instances
- Advise the HR and greater project team on best practices to leverage ServiceNow for business requirements identified
- Assisting in troubleshooting instance and continuously improve configuration to improve employee experience and HR efficiency

Skills & Experience You're Bringing
- ServiceNow configuration experience (preferred) or relevant and transferable enterprise level experience with SaaS
- 3-5 years experience in either a business analysis or technical capacity at an enterprise level
- 3 year experience with agile methodology and software
- Working knowledge of relational databases
- Strong strategic thinking and problem-solving skills as well as the ability to work tactically and make data driven decisions
- Ability to monitor progress and quality effectively, remain detail-oriented at the same time understand the big-picture
- A distinctive blend of technology, business and analytical skills
- Clear and concise verbal and written communication style, able to effectively communicate technical information to non-expert colleagues
- Project Management (PMP, Prince2, and/or PMI-ACP) certification (an asset)

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Speech Analytics Expansion, Data Scientist on a 5-month contract engagement in Mississauga, ON! In this role, you will create and maintain NLP models leveraging Huggingface Transformers and working on Google Cloud, leveraging best practices for cloud. Note: This role follows the hybrid work model (3 days in the office per week).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Create and maintain NLP models leveraging Huggingface Transformers
- Working on Google Cloud, leveraging best practices for cloud
- Knowledge of prompt engineering and LLMs (large language models) an asset, including PEFT and RAG
- Generating new use case ideas to solve business problems/improve results

Skills & Experience You're Bringing
- Building NLP models (BERT, Electra)
- Working with large datasets (SQL, Python, any modelling libraries)
- Anything with LLMs (large language models like ChatGPT) or generative AI

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Service Desk Support Agent​ on an 8-month contract engagement in Montreal, QC! In this role, you will be responsible for responding to customer requests in a prompt, accurate and professional manner. You will also handle any inquiries which require investigation or follow-up. Note: Remote work is available for this role, however you must be available to meet in the office for trainings, meetings, events, etc. Our client is currently 2 days a month at the office.

Bilingualism (English/French) is a requirement.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for responding to customer requests in a prompt, accurate and professional manner.
- Handle any inquiries which require investigation or follow-up.
- Ensure requests and inquiries are transferred to the appropriate area.
- Develop and maintain good client relationships while ensuring confidentiality.
- Use call tracking systems to log all inquiries for documentation purposes.

Skills & Experience You're Bringing
- Previous customer service experience
- Excellent communication skills
- Ability to handle tasks in a professional manner
- Fluent in English and French

FRENCH

Chargé de répondre aux requêtes des clients de manière rapide, précise et professionnelle. Gère toute requête qui nécessite une recherche ou un suivi. S'assure que les demandes et les requêtes sont confiées au service approprié. Établit et entretient de solides relations avec la clientèle tout en assurant la confidentialité des renseignements. Utilise des systèmes de suivi des appels pour consigner toutes les demandes. Qualifications : expérience en service à la clientèle; excellentes aptitudes à la communication; capacité de gérer les tâches de manière professionnelle; bilinguisme (français et anglais).

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, a global award-winning industry leader, is hiring a Product Consultant in Toronto, ON! In this role, you will work with proposal writers to receive client questionnaires and map them into the RFP response tool (RFPIO) from Word or Excel. Experience and expertise with Microsoft Office programs is required, including Word, Excel, and PowerPoint, along with strong writing skills.

Note: Bilingualism (English/French) is considered an asset for this role.

Perks You'll Love
- Join a supportive team that values diversity with abundant growth & development opportunities
- Competitive Employee Share purchase plan, RRSP matching & bonuses
- Unlimited vacation days, and employee reimbursement plans for education/certification

What You'll Be Doing
- Work with proposal writers to receive client questionnaires and map them into the RFP response tool (RFPIO) from Word or Excel.
- Work with the content administrator to load new content in the response library (RFPIO), and edit existing content according to our client's writing style guide and best practices.

Experienc & Skills You're Bringing
- Experience and expertise with Microsoft Office programs, including Word, Excel, and PowerPoint Strong writing skills
- Experience with RFPIO application (preferred)
- Proficiency in French business writing is considered an asset
- Extraordinary attention to detail and critical thinking skills
- Strong time management and organizational skills with ability to prioritize work from multiple sources
- Work well under deadlines; able to multi-task

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring Supply Chain Coordinator on 6-month contract engagement in Mississauga, ON! This role will report to the Supply Chain Manager, and be an essential part of our client's department. You will be responsible for the contact experience during the ordering, fulfilment or return process to internal and external clients. You will also be the liaison contact for the Supply Chain group across many business channels and vendors throughout the order journey.

Note: This role follows the hybrid work model (3 days in the office per week, Mondays to Wednesdays), and bilingualism (English/French) is a preferred skill.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Provide support to channels through a variety of ordering platforms. Communicating with an understanding of negotiation and coaching to supported channels at various levels of business
- Respond to emails and queued call inquiries promptly and accurately through telephone and email in English and French
- Investigate situations as a liaison between various 3PL's and supported channels as a key contact for support on fulfilment and reverse support
- Validation of electronic and manual orders/returns when needed
- Validation of confidential information and while identifying fraudulent activities
- Execution of reports when needed
- Process manual adjustments accurately and in detail (credits, debt or claims) when applicable

Experience & Skills You're Bringing
- Excellent communications skills; both written and oral at various business levels. Ability to work within an environment of rapid change; strong organizational and self-discipline skills
- Strong problem-solving skills, with the ability to work and share information in a dynamic diverse team environment
- Highly reliable, resourceful and motivated individual with a positive attitude
- Energetic and enthusiastic attitude with strong listening skills
- Basic knowledge of Excel 2016 / Outlook 2016 / Word 2016.

Other Preferred Qualifications/Competencies
- English and French Bilingual (spoken and written)
- Working knowledge of Intranet
- Working knowledge AMDOCS/NM1/RMS
- Working knowledge of SAP

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring Content System Interface Developers on 12-month contract engagement in Toronto, ON! This role will be responsible for the development, design, and implementation of our client's application systems. You will also design and code programs, including the ability to test their coding, find errors, and correct codes to provide quality coding. Note: Bilingualism (English/French) is optional for this role.

Note: This role follows the hybrid work model (3 days in the office per week, Mondays to Wednesdays).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for the development, design, and implementation of application systems.
- Designing and coding programs, including the ability to test their coding, find errors, and correct codes to provide quality coding.
- Interfacing with technical team to design and implement application systems.

Experience & Skills You're Bringing
- Demonstrated experience with coding technologies using Microsoft .Net Framework
- Undergraduate degree or Technical Certificate
- Proficient in C# Programming, Windows Server Configuration, and Network Load Balancing

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Notre client, l'une des plus importantes entreprises au Canada, embauche un Ingénieur, Pipeline DevOps sur engagement contractuel de 12 moisà Verdun, QC! Ce rôle sera responsable de développer et de mettre en œuvre des processus automatisés pour rationaliser le développement, les tests et le déploiement de logiciels. Le bilinguisme (anglais/français) est une exigence pour ce poste.

Remarque : Ce rôle suit le modèle de travail hybride (3 jours au bureau par semaine, du lundi au mercredi).

Avantages que vous allez adorer
- Joignez-vous à l'une des principales entreprises canadiennes
- Prendre en charge de nouveaux projets de développement
- Profitez des meilleures opportunités de carrière et de développement

Rôles et responsabilités
- Responsable de développer et de mettre en œuvre des processus automatisés pour rationaliser le développement, les tests et le déploiement de logiciels.
- Ils travaillent avec les parties prenantes pour identifier les domaines d'automatisation et développer des outils et des scripts pour automatiser les tâches.
- Ils surveillent également et optimisent les processus automatisés pour garantir qu'ils fonctionnent de manière efficace.
- Compréhension d'un environnement de travail ayant comme dévelopeurs utilisant la technologie JAVA et SpringBoot

Technologies qui doivent être maitrisées
- HELM
- Containers
- OpenShift/K8s
- Outils de CI/CD
- JIRA
- Git (GitLab et BitBucket)
- Bamboo
- Artifactory
- DB:
- MongoDB
- Caching:
- Redis

Queueing:
- RabbitMQ
- Observabilité:
- Prometheus
- Karma
- Grafana

Nous sommes un employeur d'égalité des chances
Tous les candidats qualifiés recevront une considération égale pour l'emploi sans distinction de race, de couleur, de religion, de sexe, d'identité ou d'expression de genre, d'orientation sexuelle, d'origine nationale, de génétique, de handicap, d'âge ou de statut d'ancien combattant.

Autorisation de travail canadienne
Tous les candidats DOIVENT être autorisés à travailler au Canada. Les candidats ne répondant pas à ces critères ne seront pas informés et ne seront pas considérés comme éligibles pour le poste.

ENGLISH

Responsible for developing and implementing automated processes to streamline software development, testing, and deployment. They work with stakeholders to identify areas for automation, and develop tools and scripts to automate tasks. They also monitor and optimize the automated processes to ensure they are running efficiently.

Technologies that must be mastered:
- HELM
-Containers
-OpenShift/K8s
- CI/CD tools
-JIRA
- Git (GitLab and BitBucket)
-Bamboo
-Artifactory
-DB:
-MongoDB
- Caching:
-Redis
Queuing:
-RabbitMQ
- Observable:
-prometheus
- Karma
- Grafana

Understanding of a working environment with developers using JAVA and SpringBoot technology

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Media Trading Specialist, Programmatic Ad Platforms on 12-month contract engagement in Toronto, ON! This role will take ownership of our client's Programmatic tactical plan creation, campaign set up, execution, tagging/trafficking creative assets to ensure performance optimization and delivery for portfolio of client accounts.

Note: This role follows the hybrid work model (3 days in the office per week, Mondays to Wednesdays).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Ownership of Programmatic tactical plan creation, campaign set up, execution, tagging/ trafficking creative assets to ensure performance optimization and delivery for portfolio of client accounts
- Deep dive into technical problems and collaborate with multiple stakeholders to troubleshoot issues and drive client satisfaction.
- Partners with other business team members to add in-depth product knowledge and develop trading-specific strategies to achieve client goals.
- Lead learning agendas across several brands, inclusive of measuring, optimizing, and disseminating findings to the broader organization
- Helps to train new and existing clients in all platform operational areas, and to onboard new clients

Experience & Skills You're Bringing
- Bachelor's Degree in Commerce, Media, Technology or other related field.
- 2+ years of programmatic media trading experience with at least one DSP
- Experience executing campaigns on programmatic buy-side platforms including Xandr, DV360, Trade Desk, Amazon DSP or other leading Demand-Side Platforms
- Knowledge of the advertising technology ecosystem (e.g., DSPs, SSPs, CDPs, DMPs, etc.), including analytics, data, and measurement products.
- Strong analytics background, excellent troubleshooting, and problem-solving abilities, along with an ability to collaborate cross-functionally
- Able to triangulate between data, brand goals and opportunities to make recommendations and optimize plans.
- Proficient in Microsoft Office
- You believe in not only serving customers, but also empowering them by providing knowledge and tools

Ideal Candidate
- Collaborate and are comfortable working as part of a team and on individual projects
- Display outstanding ability to think creatively and identify and resolve problems
- Possess excellent analytical, organizational, project management and time management skills.
- Possess agility managing multiple stakeholders and multiple priorities, balancing short- and long-term needs and implications.
- Be data driven and have an analytical mindset. Ability to combine data and relevant information to turn insights into actions that get results.
- Communicate effectively and leverage verbal and visual communication to drive action.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Data Analyst, Advanced Analytics​ on 6-month contract engagement in Don Mills, ON! In this role, you will be responsible for collecting, processing, and performing statistical analyses on large sets of data. This role follows the hybrid work model (3 days in the office per week).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for collecting, processing, and performing statistical analyses on large sets of data.
- They use their expertise in data modeling and data mining to identify trends and patterns in data, and communicate their findings to stakeholders.
- They also ensure the accuracy and integrity of data by performing regular quality assurance checks.

FRENCH

Responsable de collecter, de traiter et de réaliser des analyses statistiques sur de grands ensembles de données. Ils utilisent leur expertise en modélisation de données et en extraction de données pour identifier les tendances et les modèles dans les données et communiquer leurs résultats aux parties prenantes. Ils s'assurent également de l'exactitude et de l'intégrité des données en effectuant des contrôles réguliers d'assurance qualité.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Devops Automation Engineer​ on 5-month contract engagement in Montreal, QC! In this role, you will be responsible for developing and implementing automated processes for our client to streamline software development, testing, and deployment. You will work with stakeholders to identify areas for automation, and develop tools and scripts to automate tasks.

Note: This role follows the hybrid work model (3 days in the office per week).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for developing and implementing automated processes to streamline software development, testing, and deployment.
- Work with stakeholders to identify areas for automation, and develop tools and scripts to automate tasks.
- Monitor and optimize the automated processes to ensure they are running efficiently.

Skills & Experience You're Bringing
- Experience using Python programming language
- Experience with Ansible playbook design and execution
- Experience with AWX or RedHat Ansible Automation controller (a.k.a Ansible Tower)
- Experience with web services technologies such as REST and gRPC
- Experience with leveraging vendor APIs to perform CRUD operations
- Knowledgeable about sSDLC (Secure Software Development Life Cycle)
- Experience with CI/CD methodology
- Experience working with the Agile framework
- Familiarity with automating network deployments and configurations
- Experience with Linux-based operating systems
- Good communication skills and an ability to collaborate with multiple teams

Bonus Skills
- Knowledge of Netbox
- Knowledge of Zabbix
- Knowledge of ServiceNow
- Knowledge of T-SQL queries is an asset

FRENCH
 
Ingénieur en automatisation DevOps

Responsable de développer et de mettre en œuvre des processus automatisés pour rationaliser le développement, les tests et le déploiement de logiciels. Ils travaillent avec les parties prenantes pour identifier les domaines d'automatisation et développer des outils et des scripts pour automatiser les tâches. Ils surveillent également et optimisent les processus automatisés pour garantir qu'ils fonctionnent de manière efficace.

Compétences et expérience souhaitées :
- Expérience avec le langage de programmation Python
- Expérience de la conception et de l'exécution de playbooks Ansible
- Expérience avec le contrôleur AWX ou RedHat Ansible Automation (alias Ansible Tower)
- Expérience avec les technologies de services Web telles que REST et gRPC
- Expérience de l'exploitation des API des fournisseurs pour effectuer des opérations CRUD
- Connaissance du sSDLC (Secure Software Development Life Cycle)
- Expérience avec la méthodologie CI/CD
- Expérience de travail avec le cadre Agile
- Familiarité avec l'automatisation des déploiements et des configurations de réseau
- Expérience avec les systèmes d'exploitation basés sur Linux
- Bonnes compétences en communication et capacité à collaborer avec plusieurs équipes

Est un atout:
- Connaissance de Netbox
- Connaissance de Zabbix
- Connaissance de ServiceNow
- La connaissance des requêtes T-SQL est un atout

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.