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Our client, one of Canada's leading companies, is hiring a Channel Marketing Coordinator for a 12-month contract in Mississauga, ON! In this role, you will be responsible for processing and analyzing performance data to provide informed recommendations.

Note: This is a hybrid role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Drive marketing success across retail channels.
- Support the development of elevation plans for retail stores.
- Execute and manage in-store message placements
- Responsible for processing and analyzing performance data to provide informed recommendations.
- Regular store visits are also required to identify opportunities and ensure competitiveness.

Skills & Experience You're Bringing
- 3+ years experience in marketing, retail or a related role.
- Expertise in Excel, including function setting and formatting.
- Strong understanding of statistics and analytics.
- Experienced in managing complex projects with multiple stakeholders.
- Excellent English communication skills, both verbal and written.
- Excellent time management and organization skills.
- Proficiency in Excel Macros and VBA is preferred.
- Proficiency in visualization tools (MicroStrategy/Tableau/Power BI) is preferred.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring an AR Clerk for a 12-month contract in Mississauga, ON! In this role, you will be responsible for the coordination, preparing and delivery of financial reporting and analysis.

Note: This is a hybrid role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for the preparation of journal entries and maintenance of accounting records.
- Assist with the co-ordination of month end close activity.
- Responsible for the timely completion of complex account analysis and reconciliations.
- Prepare operating expense variance analysis.
- Maintain appropriate controls for financial reporting.

Skills & Experience You're Bringing
- Accounting designation (CGA, CA, CMA).
- 5 years experience in an accounting environment.
- Strong computer skills (Excel and Word).
- Expert in Financial Systems.
- Strong attention to detail.
- Bilingualism (English/French) is not required, but is an asset.

FRENCH:
Chargé de la coordination, de la préparation et de la livraison d'analyses et de rapports financiers. Chargé de la préparation des écritures de journal et de la maintenance des relevés comptables. Aide à coordonner les activités de clôture de fin de mois. Chargé de la réalisation en temps opportun d'analyses et de rapprochements comptables complexes. Prépare l'analyse des écarts liés aux dépenses d'exploitation. Maintient les contrôles appropriés pour les rapports financiers. Qualifications : titre comptable (CGA, CA, CMA) et cinq ans d'expérience dans un environnement comptable; solides compétences informatiques (Excel et Word); expertise des systèmes financiers; grand souci du détail.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Project Manager/Coordinator - Cabling Solutions​​ for a 12-month contract in Toronto, ON! In this role, you will be responsible for resolving customer pathway roadblocks in the delivery of fiber circuits for key customers.

Note: This is a hybrid role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Lead and coordinate all aspects of project implementation, from initial request intake to final delivery, ensuring alignment with client requirements and internal processes.
- Provide technical expertise in pathways and spaces, including the review and clarification of drawings and specifications, and the development of accurate scopes and estimates.
- Oversee and manage contractors to ensure the timely completion of approved projects, adhering to client-imposed schedules and deadlines.
- Manage material purchasing and arrival in a just-in-time environment
- Monitor project progress and proactively identify potential risks and implement mitigation strategies to minimize project disruptions and ensure smooth execution.
- Work closely with internal network teams, contractors, and other stakeholders to resolve construction issues, discrepancies in requirements, and scope changes.
- Manage client expectations through regular updates, meetings, and reports on project progress, ensuring clear and effective communication.
- Manage invoicing and revenue recognition, ensuring that all costs align with the budget and project scope.

Skills & Experience You're Bringing
- 3-5 years in project management, experience in construction or structured cabling is an asset.
- Strong analytical and critical thinking skills, with the ability to solve complex problems and make informed decisions.
- Strong communication skills, both written and verbal, with the ability to interact effectively with clients, contractors, and internal teams.
- Excellent time-management and organizational skills, with the ability to handle multiple tasks and prioritize effectively.
- Proficient in Microsoft Office Suite, with a strong emphasis on Excel.
- Strong leadership skills.
- Bilingualism (French/English) is a very strong asset.
- Cabling experience and/or outside plant experience is a strong asset.
- PMP designation is an asset.

FRENCH:
Diriger et coordonner tous les aspects de la mise en œuvre du projet, depuis la réception de la demande initiale jusqu'à la livraison finale, en garantissant l'alignement avec les exigences du client et les processus internes.
• Fournir une expertise technique dans les sentiers et les espaces, y compris l'examen et la clarification des dessins et des spécifications, ainsi que l'élaboration de portées et d'estimations précises.
• Superviser et gérer les entrepreneurs pour assurer l'achèvement dans les délais des projets approuvés, en respectant les calendriers et les délais imposés par le client.
• Gérer l'achat et l'arrivée des matériaux dans un environnement juste à temps
• Surveiller l'avancement du projet, identifier de manière proactive les risques potentiels et mettre en œuvre des stratégies d'atténuation pour minimiser les perturbations du projet et assurer une exécution fluide.
• Travailler en étroite collaboration avec les équipes du réseau interne, les entrepreneurs et d'autres parties prenantes pour résoudre les problèmes de construction, les divergences dans les exigences et les changements de portée.
• Gérer les attentes des clients grâce à des mises à jour régulières, des réunions et des rapports sur l'avancement du projet, garantissant une communication claire et efficace.
• Gérer la facturation et la reconnaissance des revenus, en veillant à ce que tous les coûts correspondent au budget et à la portée du projet.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Proposal Writer for a 12-month contract in Toronto, ON! In this role, you will be responsible for company proposals in response to RFPs issued by prospects.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Analyze incoming RFPs objectives and determine scope of company solution.
- Lead strategy calls with company stakeholders and provide project management tasks and activities.
- Work with sales to create tailored messaging.
- Regularly handle multiple, complex projects simultaneously at a high capacity.
- Translate complex technical themes into easily understandable, and compelling proposal answers.

Skills & Experience You're Bringing
- Ability to complete proposal writing in French as well as English is an asset.
- 1+ year of proposal experience.
- Extraordinary attention to detail and critical thinking skills.
- Strong business acumen.
- Strong written and oral presentation skills.
- Experience and expertise with Microsoft Office programs, including Word, Excel, and PowerPoint.
- Distinctive problem‐solving skills and very strong analyst capabilities.
- Proficiency in French business writing is considered an asset.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring an Accounts Payable Clerk​​ for a 12-month contract in Mississauga, ON! In this role, you will be responsible for performing daily accounts payable/receivable tasks.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Prepare daily coding and inputting for accounting transactions
- Prepare daily bank deposits & petty cash reimbursement
- Assist with various period-end activities
- Perform corporate accounting cycle functions.

Skills & Experience You're Bringing
- Demonstrated experience working in accounting functions.
- Basic understanding of accounting principles and practices.
- Working knowledge of Microsoft Office Suite (Excel, Outlook, Word).

FRENCH:
Chargé de réaliser les tâches quotidiennes liées aux comptes créditeurs et débiteurs, y compris préparer le codage et la saisie quotidienne pour les transactions comptables; préparer les dépôts bancaires et le remboursement de la petite caisse; participer à diverses activités de fin de période; et assumer des fonctions liées au cycle comptable. Qualifications : expérience avérée dans des fonctions comptables; compréhension de base des principes et pratiques comptables; connaissance fonctionnelle de la suite Office de Microsoft (Excel, Outlook, Word).

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring 3 Inventory Coordinators for a 12-month contract in Etobicoke, ON! In this role, you will be responsible for interfacing with various Project team members as well as warehouse team members to manage the deployment of material from the warehouse to sites using the established process methodologies.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Daily forecasting and replenishment of product to ensure in-stock
- Order tracking ensuring timely receiving and where required expediting orders
- Facilitate store returns/recalls
- Transfer stock between stores as required to reduce inventory as needed
- Timely communication of order status and issues to Project team members
- Launching new products
- Highlighting areas of opportunity to move business forward
- Problem solving all inventory issues
- Regular review of WIP ensuring in-stock of product
- Assist in the execution of the inventory management tactics
- Effectively manage inventory through analysis, providing recommendations to improve on or meet business targets
- Optimizing inventory productivity
- Perform work in the context of the departmental and company strategic plans
- Collaborate with the appropriate areas as required to facilitate flawless execution
- Manage the volume of work in order to provide cost effective use of resources

Skills & Experience You're Bringing
- Inventory management experience is an asset
- Systems and process oriented
- Computer literacy in Word, Outlook, Excel, Access and PowerPoint
- APICS or CPP certification is an asset
- Knowledge of SAP is an asset
- Excellent oral and written communication skills, including the preparation of reports
- Strong team player
- Strong organizational and time management skills
- Excellent problem solving and analytical ability

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Service Desk Support Agent for a 6-month contract in Ottawa, ON! In this role, you will be responsible for responding to customer requests in a prompt, accurate, and professional manner.

Note: Bilingualism (French/English) is mandatory for this role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Develop and maintain good client relationships while ensuring confidentiality.
- Work with both internal and external teams to ensure the customer's needs are met.
- Process customer requests through utilization of the CRM tool.
- Manage and update the inventory system.
- Complete service orders.
- Process invoices and complete billing.

Skills & Experience You're Bringing
- As required to meet customer's needs, successful candidate must pass company and OPP background checks, as well as the one from the Sûreté du Québec.
- Have a minimum of 3 years' experience in customer service.
- Bilingualism in French/English is mandatory.
- Detail oriented.
- Able to prioritize and multi-task at a high level.
- Able to solve problems analytically.
- Ability to adapt to change, in a competitive environment where priorities change frequently.
- Self-motivated, self-governing, and accountable.
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.).
- Basic accounting knowledge is an asset.

FRENCH:
Rôle et responsabilités:
• Responsable de répondre aux demandes des clients de manière rapide, précise et professionnelle
• Développer et entretenir de bonnes relations avec les clients tout en garantissant la confidentialité
• Travailler avec des équipes internes et externes pour s'assurer que les besoins du client sont satisfaits
• Traiter les demandes des clients grâce à l'utilisation de l'outil CRM
• Gérer et mettre à jour le système d'inventaire
• Créer des commandes de service complètes
• Traiter les factures et compléter la facturation

Compétences et habiletés essentielles:
• Comme requis, pour répondre aux besoins des clients, le candidat retenu devra passer avec succès, la vérification des antécédents effectuée par Bell, par la Police Provinciale de l'Ontario (OPP) ainsi que celle de la Sureté du Québec.
• Avoir au moins trois ans d'expérience en service à la clientèle
• Le bilinguisme français / anglais est obligatoire
• Avoir le souci du détail
• Capable de prioriser et d'effectuer plusieurs tâches à haut niveau
• Capable de résoudre les problèmes de manière analytique
• Capacité d'adaptation au changement, dans un environnement concurrentiel où les priorités changent fréquemment
• Auto-motivé, autonome et responsable
• Compétences avancées dans Microsoft Office (Word, Excel, PowerPoint, etc.)
• Connaissance des notions de base de comptabilité est un atou

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Practice Director, NetSuite! In this role, you will be responsible for Lead NetSuite practice and setting a strategy that can be purposefully driven to accelerate revenue growth.

Note: Canadian Candidates are preferred, but American candidates may also be considered.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Lead NetSuite practice, grow the team, expand the size of projects, and set a strategy that can be purposefully driven to accelerate revenue growth.
- Manage the P&L for NetSuite Practice.
- Identify and help originate net new opportunities, qualify existing ones, engage in deals in flight to assist sales team in closing and/or progressing to next stage.
- Build best in class implementation methodology that ensures flawless execution and delivery of projects consistently.
- Manage demand utilization and allocation of team.
- Partner with the Account Management Team, Sales Team, and Human Resources to provide the most qualified resources for our customers' business needs.
- Provide oversight on NetSuite projects to ensure governance and best practices are being followed.
- Provide tracking and measuring team performance.
- Engaging with customers to determine gaps in NetSuite landscape and proactively positioning and expanding footprint.
- Lead NetSuite implementation projects from discovery to go-live, including project planning, requirements gathering, system configuration, testing, and user training.
- Collaborate with clients and internal stakeholders to develop and execute project plans that meet the client's business requirements and goals.
- Manage the NetSuite consulting team, providing leadership, guidance, and support as needed to ensure the team's success and internal growth.
- Stay current on NetSuite updates, features, and functionality and advise clients on how to leverage new capabilities.
- Other duties as assigned.

Skills & Experience You're Bringing
- 5+ years of consulting experience, with a focus on NetSuite implementation, customization, and optimization.
- Bachelor and/or Masters' degree in a technical or business discipline
- Experience managing and leading teams of NetSuite consultants.
- Demonstrated success in delivering multiple NetSuite implementations.
- Strong financial acumen, understanding the business drivers and how to effectively manage a P&L.
- Experience leading geographically distributed, customer-facing implementation teams within dynamic fast-paced environments.
- An authentic, engaging, and motivating leader who has led medium to large teams, effectively managed volume, and scale, and generated significant annual revenue.
- A proven track record of developing the skills and careers of direct reports.
- Experience in translating customer business requirements into workable software solutions.
- Proven customer engagement skills and successful history of delivering, deploying, and implementing large enterprise SaaS or cloud-based technologies.
- Experience managing and leading teams of consultants (onshore/offshore).
- Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to both technical and non-technical audiences.
- Ability to manage multiple priorities and projects in a fast-paced environment
- Strong problem-solving and analytical skills.
- Ability to travel.
- A hands-on, roll up the sleeves, result-oriented leader with effective delegation skills.
- Highly accountable with strong negotiation skills and the demonstrated ability to establish and maintain effective working relationships.
- An open-minded, flexible, creative individual capable of handling a wide spectrum of ambiguity.
- A decisive, strong-willed but consensus-oriented individual possessing the highest levels of professional and personal honesty and integrity.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Technicien (CCR, Centre de Conduite des Réseaux)​​ for a 12-month contract engagement in Quebec City, QC! In this role, you will be responsible for analyzing and diagnosing failures of complex systems using remote monitoring instruments.

Note: Candidate must be bilingual in English/French, as most of the work is done in French.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Participate in maintaining the availability of voice and data telecommunications networks
- Analyze and diagnose failures of complex systems using remote monitoring instruments
- Create, track and complete trouble tickets
- Allocate resources needed to maintain network availability
- Communicate frequently with the client, users, subcontractors and colleagues
- Identify, analyze and make recommendations for improvements related to recurring problems
- Manage the configuration of user devices according to requisitions
- Produce the reports inherent in network management

Skills & Experience You're Bringing
- DEC in electronics, electrical engineering, computer science or equivalent
- Skills in network computing and IP technology
- Knowledge of the types of communications networks and their principles
- Ability to transfer acquired knowledge to colleagues
- Experience in configuring computer and IP network equipment
- Experience in the maintenance of radio communication network equipment
- Bilingualism (French, English). The work is mainly done in French
- Excellent attendance at work, high availability during events or disasters
- Knowledge of the Microsoft series

FRENCH:
Technicien principal - Mobilité.
**Le travail s'exécute à l'intérieur dans un centre de surveillance des réseaux

**Le centre opère 24 heures sur 24

**Les techniciens travaillent sur des quarts en rotation
• Disponibilité à travailler sur appel **
______________
Notre client œuvre dans l'exploitation de réseaux offerts aux organismes de sécurité publique. La nature du travail est diversifiée et requiert une autonomie de la part des employés, tant du point de vue du développement des connaissances que de l'organisation du travail. La compagnie fait appel à une implication et un engagement total de ses employés, en fonction de la qualité de service supérieure et de la promptitude exigées par sa clientèle.

Le titulaire du poste relèvera du Chef d'équipe CCR. Sa tâche principale est de faire le support et la surveillance du réseau de radiocommunication P25 du gouvernement, tant sur les équipements réseaux que terminaux (usagers).

RESPONSABILITÉS PRINCIPALES
Participer au maintien de la disponibilité des réseaux de télécommunications voix et données

Faire l'analyse et le diagnostic des pannes relatives aux systèmes complexes à l'aide des instruments de télésurveillance

Créer, suivre l'évolution et compléter les billets de dérangements

Répartir les ressources nécessaires au maintien de la disponibilité des réseaux

Communiquer fréquemment avec le client, les usagers, les sous-traitants et les collègues

Identifier, analyser et faire des recommandations d'améliorations reliées aux problèmes récurrents

Faire la gestion de la configuration d'appareils d'usagers selon les réquisitions

Produire les rapports inhérents à la gestion des réseaux


Connaissances / Compétences :
• DEC en électronique, génie électrique, informatique ou équivalence
• Compétences en informatique réseau et technologie IP
• Connaissance des types de réseaux de communications et de ses principes
• Compétence à transférer les connaissances acquises aux collègues

Atouts pour ce poste :
• Expérience dans la configuration d'équipement informatique et réseau IP
• Expérience en entretien d'équipements réseau de radiocommunication
• Bilinguisme (français, anglais). Le travail s'effectue principalement en français
• Excellente assiduité au travail, grande disponibilité lors d'évènements ou catastrophes
• Connaissance de la série Microsoft
Autonome, responsable

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Spécialiste – Centre national des incidents for a 9-month contract engagement in Montreal, QC! In this role, you will be responsible for managing and monitoring the company's physical security systems.

Note: This is a hybrid role, requiring 3 days in office.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Work as the single point of contact for company related incidents and emergencies
- Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists
- Manage and monitor the company's physical security systems (cameras and access control applications)
- Offer services and support on behalf of other Corporate Security teams outside of regular business hours
- Offer a valued service to our clients

Skills & Experience You're Bringing
- The ability to serve our clients in a bilingual environment
- Good communication skills, both verbal and written in French and English
- The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team (3x12.5h)
- Great motivation and strong team spirit
- The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first
- Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge
- High level of moral responsibility in terms of professionalism and integrity towards the business
- Excellent general knowledge of information technology systems and ability to work in a highly technological environment
- Past experience within an emergency management, physical security, telecommunication or access control environment.
- A good understanding of telecommunication networks and other general company functions.
- Post secondary diploma in emergency management, security services or telecommunications

FRENCH:
DESCRIPTION:

Le service de la Sûreté et de la Résilience est chargé d'établir, de mettre en œuvre, d'administrer et de faire respecter les politiques de Bell Canada en matière de sécurité.

Le Centre national des incidents (CNI) de la Sûreté de Bell est une équipe de spécialistes qui opèrent 24 heures par jour, 7 jours par semaine afin de contribuer à la protection des employés et des actifs de l'entreprise. L'équipe est le point central de surveillance et de rapports reliés aux incidents pouvant affecter l'entreprise. Elle coordonne la réponse avec divers intervenants selon des paramètres d'impact et de sévérité préétablis.


TÂCHES / RESPONSABILITÉS:

Le titulaire du poste devra maintenir une communication et une coordination constante avec diverses unités d'affaires afin de soutenir les responsabilités suivantes :

• Être le point de contact unique pour les incidents et urgences reliées à l'entreprise
• Agir comme liaison et collaborer étroitement avec les coordonnateurs des mesures d'urgence, les enquêteurs et les spécialistes de la sécurité physique
• Gérer et surveiller les systèmes de sécurité physique de l'entreprise (caméras, systèmes d'accès)
• Fournir des services et un soutien après les heures d'affaire pour les autres équipes de la Sûreté
• Offrir un service supérieur à nos clients;


COMPÉTENCES/ HABILETÉS ESSENTIELLES:

• Habileté à servir les clients dans un environnement bilingue
• Bonnes aptitudes à la communication verbale et écrite anglais et français
• Capacité de travailler dans un environnement 24 heures, 7 jours par semaine, avec des quarts de travail alternants afin de répondre aux besoins des clients et de l'entreprise, seule ou en équipe (3 X 12.5h)
• Grande motivation et bon esprit d'équipe.
• Habileté à faire face à des situations stressantes, ambigües ou imprévues et savoir identifier et prioriser les urgences
• Bonnes aptitudes aux relations interpersonnelles permettant de coopérer avec une clientèle variée
• Grande responsabilité morale en terme de professionnalisme et d'intégrité envers la compagnie.
• Excellentes connaissances générales des systèmes informatiques et une facilité à travailler dans un environnement hautement technologique

COMPÉTENCES/HABILETÉS SOUHAITÉES:

• Expérience au sein d'un environnement de gestion des mesures d'urgence, de sécurité physique, télécommunications ou de contrôle d'accès
• Compréhension du réseau des télécommunications et des fonctions générales de l'entreprise.
• Diplôme d'études postsecondaires en gestion des mesures d'urgence, télécommunication ou en sécurité.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Représentant du service d'assistance technique​​ for a 12-month contract engagement in Montreal, QC! In this role, you will be responsible for providing user support and maintenance for agreed upon IT service levels.

Note: This is mostly remote role, as it requires 2 days per month in office.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Identify production issues and respond to support calls from business units.
- Manage production incidents from inception to resolution.
- Continue to monitor applications and systems and escalate issues as required.

Skills & Experience You're Bringing
- Bilingualism (French/English).
- Ability to handle multiple tasks in a timely and professional manner
- Experience supporting client production issues.
- Previous helpdesk experience.
- Solid customer service and communication skills.
- Undergraduate degree or technical diploma or equivalent.

FRENCH:
Chargé d'offrir du soutien aux utilisateurs conformément aux ententes établies sur la qualité du service TI. Cerne les problèmes de production, répond aux appels de soutien des unités d'affaires et gère les incidents, de leur apparition à leur résolution. Continue de surveiller les applications et les systèmes et a recours au processus d'escalade pour signaler les problèmes, au besoin. Qualifications : expérience en soutien relatif aux problèmes de production des clients; solides compétences en service à la clientèle et en communication, et diplôme universitaire de premier cycle, diplôme technique ou l'équivalent.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a DevOps Automation Engineer Senior for a 7-month contract engagement in Montreal, QC! In this role, you will be responsible for developing and implementing automated processes to streamline software development, testing, and deployment.

Note: This is a hybrid role, requiring 3 days in office.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Work with stakeholders to identify areas for automation, and develop tools and scripts to automate tasks.
- Manage and improve our monitoring, logging, and alerting systems.
- Manage and improve CI/CD tooling.
- Maintain system security and compliance.
- Actively participate in Agile ceremonies with the objective of continuous improvement of its product, its team and its processes.
- Support platform users and fix bugs

Skills & Experience You're Bringing
- French-English bilingualism.
- Minimum 5 years of experience as a DevOps or similar role.
- Experience working in a CI/CD environment for executing automated tests, deployments, etc.
- Experience with Docker and containers.
- Experience to deploy application into Kubernetes.
- Good programming and scripting skills.
- Extensive expertise in test integration (unit testing, integration testing, TDD, BDD, etc.)
- An enthusiastic spirit, a strong interest in innovation and an ability to quickly and adapt to new technologies.
- Experience with agile methodologies (Scrum, Kanban).
- Excellent interpersonal, verbal and written communication skills.
- Ability to work both independently and as part of a team.
- Hands-on development and operational experience (Gitlab-CI, Docker, Helm, Kubernetes/OpenShift)
- Hands-on experience to manage secrets (Vault)
- Have good knowledge of software development and API usage (Python)
- Experience with databases – PostgreSQL, particularly in relation to Kubernetes deployments.
- Experience with Feature flags (Launch Darkly)
- Good knowledge of networks (firewall, DNS, GRCP, etc.)

FRENCH:
Responsable de développer et de mettre en œuvre des processus automatisés pour rationaliser le développement, les tests et le déploiement de logiciels. Ils travaillent avec les parties prenantes pour identifier les domaines d'automatisation et développer des outils et des scripts pour automatiser les tâches. Ils surveillent également et optimisent les processus automatisés pour garantir qu'ils fonctionnent de manière efficace.

___________
Description spécifique
Responsabilités clés:
• Gérer et améliorer nos systèmes de surveillance, de journalisation et d'alerte.
• Gérer et améliorer nos CI/CD.
• Maintenir la sécurité et la conformité des systèmes.
• Participer aux cérémonies Agile de façon active avec pour objectif l'amélioration continue de son produit, de son équipe et de ses processus.
• Supporter les utilisateurs de la plateforme et régler les bogues.

Ce que vous apporterez :
• BILINGUISME français-anglais
• 5+ années d'expérience en tant que DevOps ou rôle similaire.
• Expérience de travail dans un environnement CI/CD pour exécuter des tests automatisés, des déploiements, etc.
• Expérience avec Docker et des conteneurs.
• Expérience en déploiement d'applications avec Kubernetes.
• Bonnes compétences en programmation et script.
• Expérience en matière d'intégration de tests (tests unitaires, tests d'intégration, etc).
• Une expérience avec des méthodologies agiles (Scrum, Kanban).
• Un esprit enthousiaste, un intérêt prononcé pour l'innovation et une capacité à rapidement et à s'adapter aux nouvelles technologies.
• D'excellentes compétences en relations interpersonnelles et en communication verbale et écrite.
• La capacité de travailler tant de façon autonome qu'au sein d'une équipe.

Atouts :
• Expérience concrète en développement et en exploitant (Gitlab-CI, Docker, Helm, Kubernetes/OpenShift).
• Expérience concrète en gestion de secrets (Vault).
• Expérience sur le développement et l'utilisation d'API (Python).
• Expérience avec les bases de données - PostgreSQL, en particulier en relation avec les déploiements Kubernetes.
• Expérience avec les outils d'indicateur de fonctionnalités (LaunchDarkly).
• Connaissances des réseaux (pare-feu, DNS, GRCP, etc)

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Finance Manager for a 12-month contract engagement in Mississauga, ON! In this role, you will be responsible for the coordination, preparing and delivery of financial reporting and analysis.

Note: This is a hybrid role, requiring 3 days in office.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for the preparation of journal entries and maintenance of accounting records.
- Assist with the co-ordination of month end close activity.
- Responsible for the timely completion of complex account analysis and reconciliations.
- Prepare operating expense variance analysis.
- Maintain appropriate controls for financial reporting.

Skills & Experience You're Bringing
- Accounting designation (CGA, CA, CMA) with 5 years experience in an accounting environment.
- Strong computer skills (Excel and Word).
- Expert in Financial Systems.
- Strong attention to detail.

FRENCH:
Chargé de la coordination, de la préparation et de la livraison d'analyses et de rapports financiers. Chargé de la préparation des écritures de journal et de la maintenance des relevés comptables. Aide à coordonner les activités de clôture de fin de mois. Chargé de la réalisation en temps opportun d'analyses et de rapprochements comptables complexes. Prépare l'analyse des écarts liés aux dépenses d'exploitation. Maintient les contrôles appropriés pour les rapports financiers. Qualifications : titre comptable (CGA, CA, CMA) et cinq ans d'expérience dans un environnement comptable; solides compétences informatiques (Excel et Word); expertise des systèmes financiers; grand souci du détail.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Senior Scrum Manager for a 12-month contract engagement in Toronto, ON! In this role, you will be responsible for facilitating the Agile development process and ensuring that the Scrum framework is followed.

Note: This is a hybrid role, requiring 3 days in office.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Serve as scrum master for one or more teams by providing support and servant style leadership and by integrating Agile Scrum principles into team practices.
- Facilitate agile ceremonies including daily standups, backlog grooming, sprint planning, sprint retrospective and sprint demos.
- Ensure the team maintains focus on quality and continuous delivery.
- Continually coach the team through conflict resolution to facilitate teamwork and continuous improvement, as they become a high performing team.
- Identify, manage and help to mitigate issues and risks, and timely removal of impediments and obstacles.
- Develop and nurture strong relationships with the Business Stakeholders and Product Owner to gain understanding of objectives and the product backlog and to foster a collaborative relationship with the development team.
- Communicate and collaborate with other internal teams and third party vendors to manage dependencies, understand changes and remove blockers.
- Track and ensure visibility of team metrics and progress of the sprint and releases to demonstrate momentum and progress.
- Manage resources, risk, quality, scope, budget and project deliverables.
- Understand product and roadmap planning to help inform development teams.
- Partner with other Scrum Masters and Agile Coaches internally to share findings, best practices and resources to help the organization mature in their agile journey.

Skills & Experience You're Bringing
- Scrum Master and Agile work knowledge and experience is an asset.
- Strong technical understanding and knowledge of web and software.
- Strong communication skills and the ability to communicate at all levels of the organization coupled with strong presentation skills.
- Strong analytical, interpersonal, risk mitigation and problem solving skills.
- Strong decision making skills with the ability to influence and challenge decisions when necessary.
- Experience with IOS, Media or TV would be a plus.

FRENCH:
Responsable de faciliter le processus de développement Agile et de veiller à ce que le cadre Scrum soit suivi. Ils travaillent en étroite collaboration avec l'équipe de développement et le propriétaire du produit pour s'assurer que les histoires d'utilisateurs sont correctement définies et que l'équipe a une compréhension claire des objectifs et des priorités du projet. Ils organisent et dirigent également les réunions Scrum quotidiennes, les examens de sprint et les rétrospectives, et aident à identifier et à éliminer les obstacles qui pourraient entraver la progression de l'équipe.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Product Owner in Toronto, ON! In this role, you will be responsible for overall project management and planning coordination with Scrum Master and Delivery Lead.

Note: This is a remote role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Overall Project Management and Planning coordination with Scrum master and Delivery Lead
- Track product performance metrics, analyzes user data, and uses insights to inform future product decisions.
- Product owners' main responsibility is to manage the product backlog and oversee a product's development stages. They take part in every step, from planning, refinement, review, to sprint.
- Create and Document User stories, derive requirements from Operations and SME
- Lead scope and requirements gathering from all stakeholders, functional groups (Dev, QA etc. ). Collaborate discussions across all disciplines
- Lead/Support Product grooming sessions, provide support to technology team
- Anticipating Client needs acting as their primary liaison
- Competitor analysis, analyzing how we compare with the competition, making product recommendations to ensure our product is competitive
- Learning customer and market needs
- Understanding of software development methodologies (Agile), principles and practices
- Functional expertise in several areas of PB ( IE. Payments, Carrier integration etc.)
- Create Product Vision and contribute to Roadmap Planning (2-3 yr roadmap) and feature prioritization, developer business cases for features
- Evaluate and identify partnership opportunities (i.e. Heradl API)
- Good interpersonal skills and coordinate & work with various customers from technology & business teams.
- Open to assist junior members if required & provide support to QA and UAT test team.
- Flexible to support Prod and work on critical issues from production.
- Must take responsibility and ownership of processes within the team and mentor the team members

Skills & Experience You're Bringing
- 8 years min. working as a product manager or as a Sr Business Analyst
- Bachelor's Degree in Business or equivalent work experience
- 5+ years Experience working in the Insurance Industry with Insurtech experience preferred
- Previously developed Insurtech platforms

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Senior Java Developer in Toronto, ON! In this role, you will be responsible for designing and developing scalable, robust and reliable applications using Object Oriented Programming languages.

Note: This is a hybrid role, requiring 2-3 days in office.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Write well-designed, efficient, clean and maintainable code.
- Effectively contribute to the specification, design, build and test phases of development.
- Own development to delivery phases of the project.
- Support existing and new features as they are rolled out to production.
- Receive feedback and work with stakeholders to continuously improve the applications.
- Be a part of Agile Scrum team and meet deadlines on fast-paced deliverables.

Skills & Experience You're Bringing
- University Degree/College Diploma in a mathematics, computer science or technology related field.
- 8+ years of work experience as a Senior Java Developer or any similar role.
- Hands on experience in leading/mentoring junior developers.
- Experience with Spring Boot + Hibernate/JPA + REST.
- Hands on experience with SQL (Oracle, MySQL, Postgres, etc.).
- Experience with Open-Source tools and Maven/Gradle, Git is required.
- Knowledge of Amazon Web Service (AWS), Docker, Kubernetes, and React is preferred.
- Exposure to finance domain is preferred.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Consultant, Support Opérationnel​​ on a 12-month contract engagement in Montreal, QC! In this role, you will be responsible for implementing solutions to improve the customer experience.

Note: This is a hybrid role, requiring 2-3 days in office. Bilingualism (English/French) is required for this role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Take responsibility for solutions aimed at improving the customer experience.
- Actively follow up on severe incidents until resolution to meet expected indicators (EQS, OQS).
- Provide leadership and technical guidance during conference calls about severe incidents.
- Demonstrate a proactive approach to eliminate problematic trends.
- Host governance meetings with various partners (Help Center, Network, and Field Services teams).
- Coordinate internal teams, partners, and suppliers to establish communication and manage expectations.
- Ensure quality control of problem and incident management activities.
- Regularly meet with account managers to present results and action plans related to problem management.

Skills & Experience You're Bringing
- At least three years of industry experience.
- Excellent knowledge of the telecommunications sector, including data centers, managed services, and other areas.
- Knowedlge of security sectors.

FRENCH:
Le gestionnaire, gestion des problèmes et des incidents (centre de service de l'exploitation) est responsable de fournir des solutions proactives ou réactives afin d'empêcher ou de régler tous les différents aspects de problèmes " liés aux clients ". Notre modèle d'affaires est axé sur le client et prévoit un partage des responsabilités entre les équipes de service, en ce qui a trait à la gestion des problèmes des clients. Cette approche transparente du service à la clientèle est un facteur clé pour atteindre les niveaux les plus élevés de l'industrie en matière de satisfaction de la clientèle. Dorénavant, notre stratégie d'affaires est de miser sur cette base solide de clientèle fidèle et sur la promotion de notre gamme de nouveaux services IP et services à valeur ajoutée. Le gestionnaire, gestion des problèmes et des incidents joue un rôle très important et il fait partie intégrante de la solution de bout en bout.


Principales responsabilités:

Disponible 7 / 24 pour escalades.
Assumer la responsabilité des solutions visant à améliorer l'expérience client.
Assurer activement le suivi des incidents graves jusqu'à leur résolution afin de respecter les indicateurs attendus (EQS, OQS).
Fournir du leadership et des conseils techniques dans le cadre de conférences téléphoniques au sujet d'incidents graves.
Faire preuve d'une approche proactive afin d'éliminer des tendances problématiques.
Produire et passer en revue des analyses rétrospectives en temps opportun.
Animer des réunions concernant la gouvernance avec différents partenaires (équipes Centre d'assistance, Réseau et Services extérieurs).
Coordonner les équipes internes, les partenaires et les fournisseurs afin d'établir la communication et de gérer les attentes.
Assurer le contrôle de la qualité des activités de gestion des problèmes et des incidents.
Rencontrer régulièrement les gestionnaires de comptes clients pour présenter les résultats et les plans d'action liés à la gestion des problèmes.
Informer les groupes d'affaires internes et les hauts dirigeants tout au long du cycle de vie des dossiers de problème.
Déterminer les possibilités d'amélioration du service et analyser les évaluations des risques.
Le gestionnaire, gestion des incidents a le mandat d'agir à titre de point de contact unique pour toutes les escalades des clients et les problèmes d'assurance du service.


Qualifications essentielles:
- Au moins trois ans d'expérience dans l'industrie.
- Excellente connaissance du secteur des télécommunications, notamment des domaines suivants :
- Centres de données
- Services gérés (voix et données)
- Technologies de réseau local et de réseau étendu
- Applications (courriel, applications client-serveur, etc.)
- Solutions de sécurité
- Voix sur IP (VoIP)

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Network Specialist on a 12-month contract engagement in Montreal, QC! In this role, you will be responsible for ensuring network availability is operating at its highest potential.

Note: This is a hybrid role, requiring 3 days in office. Bilingualism (English/French) is required for this role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Ensure performance indicators are strictly adhered to.
- Complete all Back-ups required for network platforms.
- Conduct testing for network functionality on all nodes network wide including Switching.

Skills & Experience You're Bringing
- Demonstrated experience working in the telecom industry supporting network platforms.
- Strong analytical and troubleshooting skills essential.
- Undergraduate Degree or Certificate.
- Cisco CCNA, CCNP knowledge.
- Certification on Cisco Firewall (ASA).

FRENCH:
Chargé de s'assurer que la disponibilité du réseau est à son niveau maximum. Veille à ce que les indicateurs de performance soient respectés en tout temps. Effectue toutes les sauvegardes nécessaires des plateformes réseau. Réalise des essais de fonctionnalité relativement à tous les nœuds dans l'ensemble du réseau, y compris les nœuds de commutation. Qualifications : expérience avérée dans l'industrie des télécommunications, en particulier dans le soutien aux plateformes réseau; solides compétences en analyse et en dépannage essentielles; diplôme universitaire de premier cycle ou certificat.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a remote Project Manager in Bloomington, Minnesota! In this role, you will be responsible for identifying key requirements for cross-functional teams and external agencies.

Note: This is a remote role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Prepare and maintain project plans, charters, activities and tasks necessary for executing name change/DBA.
- Assigns project tasks to the appropriate team members to ensure completion of the project within commitment.
- Identifies, documents, and gives recommendations to improve process for increased efficiency and productivity, while increasing quality and customer satisfaction.
- Facilitate cross-functional team meetings with key stakeholders to drive communication and organizational readiness deliverables, supporting the cross-functional project teams.
- Owns project metric reporting, while working with leadership to establish content and format.

Skills & Experience You're Bringing
- Bachelor's degree or higher, or equivalent 3-5 years of related business experience, or an equivalent combination of education and experience.
- 3+ years of PM experience.
- Must have experience in legal name change or DBA initiatives.
- Proven experience in project management.
- Experience in managing stakeholders.
- Skills in leadership, time management, facilitation, and organization.
- Excellent verbal and written communication skills.
- Proficiency in working within Windows environment, business applications, and proprietary desktop tool sets.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Support Agent - Service Desk on a 6-month contract engagement in Mississauga, ON! In this role, you will be responsible for responding to customer requests in a prompt, accurate and professional manner.

Note: This is a remote role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Handle any inquiries which require investigation or follow-up.
- Ensure requests and inquiries are transferred to the appropriate area.
- Develop and maintain good client relationships while ensuring confidentiality.
- Use call tracking systems to log all inquiries for documentation purposes.

Skills & Experience You're Bringing
- Previous customer service experience.
- Excellent communication skills.
- Ability to handle tasks in a professional manner.

FRENCH:
Chargé de répondre aux requêtes des clients de manière rapide, précise et professionnelle. Gère toute requête qui nécessite une recherche ou un suivi. S'assure que les demandes et les requêtes sont confiées au service approprié. Établit et entretient de solides relations avec la clientèle tout en assurant la confidentialité des renseignements. Utilise des systèmes de suivi des appels pour consigner toutes les demandes. Qualifications : expérience en service à la clientèle; excellentes aptitudes à la communication; capacité de gérer les tâches de manière professionnelle.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.