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Our client, one of Canada's leading companies, is hiring a Project Manager, Call Center Environment in Mississauga, ON on a 9-month contract engagement! In this role, you will be responsible for managing all aspects of our client's project management life cycle including project scoping, resource assignment, project plan development, project tracking, monitoring and reporting.

Note: This role will follow the hybrid work model (2-3 days in the office per week), and bilingual (English/French) candidates are preferred.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for managing all aspects of the project management life cycle including project scoping, resource assignment, project plan development, project tracking, monitoring and reporting.
- Develop and maintain all project documentation (Project Plan, Issue and Action Logs, Risk Management, Communication Plan, Status Reports, ...etc.).
- Maintain the Project Management Office Library with lessons learned database, and apply lessons learned to all initiatives.
- Assist in the development and implementation of templates, procedures and processes as part of the continuous improvement process.

Experience & Skills You're Bringing
- Demonstrated experience in project management delivering project solutions
- Experience in managing multiple projects at a time
- Expert in using MS Suite including Microsoft Project
- Knowledge of proven industry best practices and standards
- Project Management designation an asset but not required.

FRENCH

Chargé de gérer tous les aspects du cycle de vie du projet, y compris l'évaluation de la portée, l'affectation des ressources, le développement du plan de projet, le suivi du projet, la surveillance et la production de rapports. Développe et met à jour toute la documentation liée au projet (plan de projet, journal des problèmes et des mesures, gestion des risques, plan de communication, rapports d'état, etc.). Tient à jour la bibliothèque du Bureau de gestion des projets avec la base de données des leçons apprises, et applique les leçons apprises à toutes les initiatives. Aide au développement et à la mise en œuvre de modèles, de procédures et de processus dans le cadre du processus d'amélioration continue.

Qualifications : expérience avérée en gestion de projet et en livraison de solutions; expérience en gestion de plusieurs projets simultanément; expertise de la suite Microsoft, y compris de Microsoft Project; connaissance des pratiques exemplaires reconnues et des normes de l'industrie; et certification en gestion de projet souhaitable, mais non obligatoire.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Bilingual Full Stack Software Developer (C#/JS) in Montreal, QC on a 12-month contract engagement! In this role, you will join our client's agile development team that delivers various software components which meet the our customer's requirements through development "sprints" ("single page application", RESTful APIs, JSON:API, Scripts).

Note: This role will follow the hybrid work model, and bilingualism (English/French) is a requirement.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Join an agile development team that delivers various software components which meet the our customer's requirements through development "sprints" ("single page application", RESTful APIs, JSON:API, Scripts)
- Responsible for development of assigned web applications
- Work with other departments (Product, UX, Design, QA) with regards to requirements gathering and analysis, demonstrating technical leadership and exerting influence
- Lead technical solutioning sessions with other developers to ensure that solutions are complete, scalable and are future-proof
- Participate to the different agile ceremonies of the development team (stand-up, kick-off, planning, presentation and retrospective)
- Analyse and communicate change impacts to functional team and business stakeholders
- Unit-test code for robustness and stability
- Analyze code regularly and refactor as required to minimize technical debt
- Engage in outside-the-box thinking to provide innovative solutions
- Create, revise and maintain design/technical documentation
- All other duties as assigned

Skills & Experience You're Bringing
- 2+ year of sustained and recent experience with a JavaScript "framework" (Ember.js, React, Vue.js or Angular)
- 2+ year of sustained and recent experience of .NET Core / Framework application development (C#)
- 2+ year of experience with Entity Framework
- Strong mastery and sustained experience of HTML5 / CSS and JavaScript
- Sustained and recent experience working with Python
- Sustained and recent experience working with REST APIs
- Sustained and recent experience with SQL databases and MongoDB
- Sustained and recent experience with Gitlab and Kubernetes/OpenShift in a DevOps environment
- Reasonable knowledge of design patterns commonly used in application development
- Be able to create reusable components
- Significant experience working with Git
- Significant work experience with agile methodologies
- Bilingual (French and English)

Other Strengths
- Experience working with the Atlassian software suite (JIRA, Confluence, Bamboo, Bitbucket)

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Scrum Master/Project Manager, Employee Experience in Montreal, QC on a 12-month contract engagement! The successful candidate will report to the Senior Manager, Program Management and work with a team of talented developers, product owners and other scrum masters to drive our key initiatives through to completion. They will deliver best in class solutions that are user focused; innovative; and secure. Success in this role requires a servant leader who has deep knowledge of Agile and Scrum principles and how to apply it effectively in a software development context. Someone who can communicate effectively, create a safe and supportive environment, and is committed to continuous improvement.

Note: This role will follow the hybrid work model, and bilingual candidates (English/French) are preferred. This role is also accepting applications from candidates in Mississauga, ON and Calgary, AB.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Facilitate the Agile/Scrum process for the software development team.
- Coach team members on Agile/Scrum principles and practices, and encourage continuous improvement.
- Collaborate with the product owner to prioritize and manage the product backlog, ensuring it is visible, transparent, and actionable.
- Guide the team on breaking down work into manageable tasks and track progress through daily stand-up meetings and other Agile ceremonies.
- Shield the team from external distractions and interruptions, enabling them to focus on delivering high-quality software.
- Facilitate the team's decision-making processes and help resolve conflicts that may arise within the team.
- Monitor team performance and use data to identify areas for improvement.
- Collaborate with other Scrum Masters and Agile coaches to share best practices and continuously improve the Agile/Scrum process.

Skills & Experience You're Bringing
- At least 3 years of experience as a Scrum Master for software development teams.
- Strong knowledge of Agile/Scrum principles, practices, and frameworks.
- Excellent communication and facilitation skills, with the ability to build trust and relationships with team members and stakeholders.
- Ability to lead and coach teams to embrace Agile values and principles.
- Experience with Agile project management tools such as Jira and Confluence.
- Knowledge of software development methodologies and the software development life cycle.
- Strong problem-solving skills and the ability to think strategically and analytically.
- Bachelor's degree in computer science, engineering, or a related field is preferred

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Data Visualization DevOps in Mississauga, ON on a 8-month contract engagement!
This is a rare opportunity for a motivated visualization professional to join a fast growing team of Big Data, Hadoop, and analytics experts to design, develop and visualize data solution to support an enire Network community. Note: This role will follow the hybrid work model (3 days in the office).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Work with Network Big Data CoE team members, Network Engineering, Operations as well as other businesses to understand and analyze business needs to design and develop intuitive interfaces, infographics, and visualizations
- Define visualization best practices, help with dashboard optimization, and explore new sources of data representation to uncover new business opportunities at all levels of the business (strategic to operational)
- Exercise leading edge analytics skills in data visualization, mining, forecasting, etc. to address business needs
- Create interactive data visualizations that drive insights for web and mobile platforms
- Work with and present to all management levels
- Maintain and expand your knowledge of BI and current technology through training opportunities
- Work in an agile environment and contribute to the improvement of our development processes
- Ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations
 
Skills & Experience You're Bringing
- A Bachelors or Master's degree in computer science, math, applied science / engineering, or equivalent
- A must have advanced level skills with multiple analytical tools such as Microstrategy, R, Python, Scala, Tableau
- Familiarity working with NoSQL databases and unstructured/semi-structured data
- 5 to 8 years of great working experience using MicroStrategy suite of products
- Advanced skills with SQL and database systems such as Oracle, SQL Server, Teradata, Hive, Impala
- Highly analytical skills and ability to work with large and complex technical data sets
- Knowledge of, and preferably experience with, Big Data and/or software development, and/or developing visualization tools
- Ability to work with a team towards common goals
- Able to manage multiple projects and priorities
- Self starter who is comfortable working with and presenting to all management levels
- Infographics, data visualization and/or reporting portfolio is a must
- Web design and/or knowledge of front end web development and prototyping is a must

Preferred Competencies
- Statistics and math background
- Experience in Telecom or IT is a strong asset
- Bilingualism is an asset (English and French)

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Support Agent, Service Desk in Mississauga, ON on a 6-month contract engagement! This role will be responsible for being on the front lines and directly resolving issues from our client's clients. Patience, devotion and a strong talent for negotiation, verbal communication as well as very good listening skills and a strong willpower to make a difference. The candidate needs to offer a superior quality of service while using the tools available to him/her in a continuously changing environment.

Note: This role will follow the hybrid work model, and bilingual (English/French) candidates are preferred.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- -Responsible for responding to customer requests in a prompt, accurate, and professional manner
- Develop and maintain good client relationships while ensuring confidentiality
- Work with both internal and external teams to ensure the customer's needs are met
- Process customer requests through utilization of the CRM tool
- Manage and update the inventory system
- Complete service orders
- Process invoices and complete billing

Experience & Skills You're Bringing
- As required to meet customer's needs, successful candidate must pass background check.
- Have a minimum of 3 years' experience in customer service
- Detail oriented
- Able to prioritize and multi-task at a high level
- Able to solve problems analytically
- Ability to adapt to change, in a competitive environment where priorities change frequently
- Self-motivated, self-governing, and accountable
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
- Basic accounting knowledge is an asset

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Hiring a full-time a Senior Application Developer in Toronto, ON for an award-winning global organization! We are looking for someone to lead the creation of a comprehensive end-to-end detailed solution with overall accountability for the technical design and delivery of the System Design Specification (SDS). You'll be exposed to stretch assignments as you take on large-scale, complex and/or enterprise-wide projects. Note: This role follows the hybrid work model.

Perks You'll Love
- Join one of Canada's leading companies offering excellent benefits packages
- Tackle new development projects
- Enjoy top career & development opportunities

Skills You're Bringing
- Develop and document a detailed solution design within SDS, impart your subject matter expertise throughout life cycle.
- Participate in complex applications and systems development, programming.
- Give solution options. bolster stakeholder support.
- Collaborate with stakeholders on project estimates.
- Produce top-notch functional, technical and user interface designs.
- Take business, Enterprise Architecture, system performance and development standards requirements, then develop functional, technical and user interface designs for an application and/or system.
- Consult on System Requirements Specification (SRS) development.
- Review technical deliverables for quality throughout detailed design and development phase, identify gaps or redesign as needed.
- Define metrics and performance goals with technology partners and peers.
- Respect our client's technology delivery practices and standards, project management disciplines, business technology architecture, and risk and production capacity – this includes thorough project requirements, documentation, scope estimates, and costs.
- Deliver effective and efficient solutions by meeting milestones and ensuring project deliverables are on time, within budget, and adhere to the corporate quality and security standards.
- Find ways to keep costs low, help come up with strategic solutions to support cost effectiveness and enhance stakeholder experience.
- Conduct code reviews to address quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and support gating and review sign-offs for solution design.
- Support knowledge management processes and ensure knowledge is codified, monitored, tracked and managed.
- Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind.
- Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues).
- Provide technical support to promptly resolve escalated incidents/outages.

Skills & Experience
- Undergraduate Degree or Technical Certificate.
- 5-7 years relevant experience.
- Experience with Commercial Off the Shelf Products (meaning Vendor products that we have installed on-premise) that is Windows platforms based with a SQL Cluster design with ability to work with Vendor & internal teams on BAU/Project Delivery that includes Installation of software, writing documentation and executing in multiple environments
- Experience in tools that include SQL Scripting, MQ, API's, F5, TIBCO, Splunk, Dynatrace, ServiceNow
- Experience as L3 Support to perform analysis of issues and innovative with solutions to solve and drive to execute
- Understand Financial Banks with knowledge in Payments - High Value Payments (Global Wires)
- Ability to work in a growing Agile environment with skills in Confluence and Jira
- Must understand the value of team which is inclusive of teams outside of your core team and enforce collaboratio

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Hiring a full-time an Application Developer in Toronto, ON for an award-winning global organization! We are looking for someone to lead the creation of a comprehensive end-to-end detailed solution with overall accountability for the technical design and delivery of the System Design Specification (SDS). You'll be exposed to stretch assignments as you take on large-scale, complex and/or enterprise-wide projects. Note: This role follows the hybrid work model.

Perks You'll Love
- Join one of Canada's leading companies offering excellent benefits packages
- Tackle new development projects
- Enjoy top career & development opportunities

Skills You're Bringing
- Develop and document a detailed solution design within SDS, impart your subject matter expertise throughout life cycle.
- Participate in complex applications and systems development, programming.
- Give solution options. bolster stakeholder support.
- Collaborate with stakeholders on project estimates.
- Produce top-notch functional, technical and user interface designs.
- Take business, Enterprise Architecture, system performance and development standards requirements, then develop functional, technical and user interface designs for an application and/or system.
- Consult on System Requirements Specification (SRS) development.
- Review technical deliverables for quality throughout detailed design and development phase, identify gaps or redesign as needed.
- Define metrics and performance goals with technology partners and peers.
- Respect the client's technology delivery practices and standards, project management disciplines, business technology architecture, and risk and production capacity – this includes thorough project requirements, documentation, scope estimates, and costs.
- Deliver effective and efficient solutions by meeting milestones and ensuring project deliverables are on time, within budget, and adhere to the corporate quality and security standards.
- Find ways to keep costs low, help come up with strategic solutions to support cost effectiveness and enhance stakeholder experience.
- Conduct code reviews to address quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and support gating and review sign-offs for solution design.
- Support knowledge management processes and ensure knowledge is codified, monitored, tracked and managed.
- Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind.
- Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues).
- Provide technical support to promptly resolve escalated incidents/outages.

Experience & Skills You're Bringing
- Undergraduate Degree or Technical Certificate.
- 5-7 years relevant experience.
- Experience with Commercial Off the Shelf Products (meaning Vendor products that we have installed on-premise) that is Windows platforms based with a SQL Cluster design with ability to work with Vendor & internal teams on BAU/Project Delivery that includes Installation of software, writing documentation and executing in multiple environments
- Experience in tools that include SQL Scripting, MQ, API's, F5, TIBCO, Splunk, Dynatrace, ServiceNow
- Experience as L3 Support to perform analysis of issues and innovative with solutions to solve and drive to execute
- Understand Financial Banks with knowledge in Payments - High Value Payments (Global Wires)
- Ability to work in a growing Agile environment with skills in Confluence and Jira
- Must understand the value of team which is inclusive of teams outside of your core team and enforce collaboration

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Hiring a full-time a Senior Manager, High Value Payments in Toronto, ON for an award-winning global organization! In this role, you will manage and lead a team of ambitious technology professionals as they deliver a wide range of application or system solutions. You'll also have the opportunity to provide technical guidance and leadership beyond your immediate team.

Experience/Skills You're Bringing
- Lead development teams and own responsibility for the delivery of development solutions and component/unit testing efforts.
- Oversee and report on project status, manage project team resources and assignments, ensure project milestones are met and up to standard.
- Work with technology partners to develop the content for development and solutions design deliverables, ensure project estimates cover all activities within scope, including project management and application development, software quality assurance reviews, and vendor and contract management activities.
- Ensure all requirements, project plans, and changes to commitment are communicated to all affected team members.
- Define the Application Development Vendor Strategy and manage vendors and service level agreements.
- Coordinate with relevant stakeholders to support and develop sound business cases with an on-going focus on reusability, scalability, innovation and enterprise-wide solutions.
- Ensure the project team follows all quality assurance processes.
- Drive stakeholder communications, develop effective stakeholder management required for team delivery.
- Act as an escalation point for all risks and issues affecting the development team, and for working to define and implement mitigation strategies.
- Control change to development project scope through accepted change management processes, impact assessment and documentation.
- Responsible for delivering in line with financial forecast and plan, and achieving benefits targets as defined for Application Development teams.
- Manage and track costs in line with investment governance to deliver agreed outcomes and service-level within budget.
- Oversee demand management and project intake process, ensuring the development team can deliver on intake requirements and financial cost estimations are reviewed and approved.
- Identify all development related project dependencies and risks and ensures mitigation/contingency plans are in place for identified risks.
- Responsible for management of the overall development and design teams providing both leadership and technical guidance.
- Set targets and objectives for the team, and deliver results.

Skills & Experience You're Bringing
- Undergraduate Degree or Technical Certificate.
- Graduate Degree preferred.
- 10+ years relevant experience.
- Must have 7+ years experience with Window systems, SQL, MQ, TIBCO, DYNATRACE
- Experience in MQ Server/MQ Client configuration, SSL, SQL Clustering and administration on various platforms
- Previous Software upgrade experience
- Advanced troubleshooting skills including logs & trace files, collecting documentation (Must Gather), work with Vendor/teams, and drive problem resolution
- Ability to create support documentation & written procedures for routine and non-routine tasks
- Ability to coordinate software configuration changes, installs, & upgrades as owner and with application owners – including planning, scheduling, status reporting, & following company change control procedures
- Build and support a team of On Call support through regular rotation
- Readiness and motivation to direct and manage a large and diverse group or team of IT professionals (e.g. up to 50) focused on complex development, system enhancements, new releases, large-scale applications, projects across multiple product lines, businesses, involving significant scope and complexity.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, a fast-growing leader in innovative technology, is hiring a full-time Data Engineer in Vancouver, BC! This position will design, implement, test, deploy, and maintain stable, secure, and scalable data engineering solutions and pipelines supporting document intelligence and text processing services. You will report directly to the Lead of Document Intelligence.

Perks You'll Love
- Join a supportive team that values diversity with abundant growth & development opportunities
- Generous compensation including a base salary and comprehensive benefits package
- Enjoy a flexible remote WFH policy from any of their company headquarters, located in global cities including Toronto, New York, London, Los Angeles and more

What You'll Be Doing
- Design, implement, test, deploy, and maintain stable, secure, and scalable data engineering solutions and pipelines supporting document intelligence and text processing services.
- Build the infrastructure required for optimal extraction, transformation, and loading (ETL) of document data and metadata from a wide variety of data sources (i.e., DOCX, PDF), using the Office Open XML (OOXML) standard.
- Collaborate with product, program and project management to ensure clarity and understanding of features and priorities.
- Ensure that the security of systems and customer data is at the centre of any decisions
made.
- Travel requirements: two company-wide events and four quarterly strategic planning events per year.

Experience & Skills You're Bringing
- 5 years of experience in a data engineering role or related position.
- Experience with document databases such as MongoDB, Amazon DocumentDB, or related technologies.
- Hands-on experience coding with Python, Java, Go, or other relevant scripting languages.
- Solid understanding of data structures and algorithms.
- Familiarity with AI models/product life cycles and their different stages.
- Understanding of service-oriented architectures, microservices concepts and design patterns, cloud-native solutions and best practices.
- Experience with version control systems like Git.
- Experience working in a fast-paced environment using Agile methodologies for developing software.
- B.S. in Computer Science or equivalent training.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring Project Manager in Toronto, ON on a 12-month contract engagement! We are looking for a strong project manager with proven leadership skills and extensive project management experience to lead the delivery of key projects for our client's public safety radio and commercial radio customers.

Note: This role will follow the hybrid work model and is being offered to applicants located in Toronto, Mississauga, Ottawa, Moncton, St. John's and Halifax.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Work directly with our customers to lead the successful delivery of their public safety radio or commercial radio solution projects
- Responsible for managing all aspects of the project management life cycle including project scoping, resource assignment, project plan development, project tracking, monitoring and reporting
- Create, manage and communicate clear project schedules to ensure deliverables are met
- Monitor, track and report on project progress against scope, milestones, schedule and budget
- Work with project team members and customers to proactively address issues and risks and develop appropriate mitigation plans
- Build positive and productive working relationships with customers and stakeholders to ensure expectations are understood and delivered upon
- Deliver projects in accordance to technical specifications and with a strong focus on customer satisfaction

Experience you will bring:
- Extensive project management skills and experience, that includes a proven track record of leading and delivering large technical projects on time and on budget
- Proven experience building relationships with external customers while maintaining a high level of customer satisfaction
- Demonstrated leadership experience on high profile projects
- Highly skilled in verbal, written and interpersonal communications
- Proficient in MS office suite (Word, Excel, Project, PowerPoint and Visio)
- PMP designation is preferred
- Understanding of public safety radio technology and public safety radio networks is considered an asset

Characteristics We'd Love to See
- Strong leader with a passion for delivering for our customers
- Self-starter with demonstrated initiative, enthusiasm, and energy
- Highly organized, methodical, and detail oriented
- Effective communicator and a solid reputation for building trusted relationships
- Strong team player with a focus on working collaboratively with others
- Ability to work in a fast paced environment and adapt to frequent change
- Flexible to work under pressure and meet deadlines
- A passion for technology and public safety
- Bachelors degree in Engineering, Computer Science, or Business
- Background in electrical or mechanical engineering is an asset

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring Bilingual Scrum Master in Verdun, QC on a 12-month contract engagement! The Scrum Master ensures the team embodies the agile principles, values and framework and follows the processes and practices they agreed to use. The Scrum Master is responsible for driving team effectiveness by establishing an environment where the team can be effective, supporting the team, protecting the team from outside interruptions and distractions and clearing obstacles for the team.

Note: This role will follow the hybrid work model and candidates must be fully bilingual (English/French).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Serve as scrum master for one or more teams by providing support and servant style leadership and by integrating Agile Scrum principles into team practices.
- Facilitate agile ceremonies including daily standups, backlog refinement, sprint planning, sprint retrospective and sprint demos.
- Ensure the team maintains focus on quality and continuous delivery.
- Continually coach the team through conflict resolution to facilitate teamwork and continuous improvement, as they become a high performing team.
- Identify, manage and help to mitigate issues and risks, and timely removal of impediments and obstacles.
- Develop and nurture strong relationships with the Business Stakeholders and Product Owner to gain understanding of objectives and the product backlog and to foster a collaborative relationship with the development team.
- Communicate and collaborate with other internal teams and third party vendors to manage dependencies, understand changes and remove blockers.
- Track and ensure visibility of team metrics and progress of the sprint and releases to demonstrate momentum and progress.
- Manage resources, risk, quality, scope, budget and project deliverables.
- Understand product and roadmap planning to help inform development teams.
- Partner with other Scrum Masters and Agile Coaches internally to share findings, best practices and resources to help the organization mature in their agile journey.

Skills & Experience You're Bringing
- Scrum Master and Agile work experience is an asset, ideally 2 years of experience.
- Scrum Master certification (PSM1 or equivalent).
- Bilingual (French and English).
- SAFe experience an asset.
- Strong technical understanding and knowledge of web and software.
- Strong communication skills and the ability to communicate at all levels of the organization coupled with strong presentation skills.
- Strong analytical, interpersonal, risk mitigation and problem solving skills.
- Strong decision making skills with the ability to influence and challenge decisions when necessary.

FRENCH

Le Scrum Master s'assure que l'équipe incarne les principes, les valeurs et le cadre agile, suivant les processus et les pratiques qu'ils ont convenu d'utiliser. Il est responsable de l'efficacité de l'équipe en établissant un environnement où l'équipe peut être efficace, en soutenant l'équipe, protégeant l'équipe des interruptions et des distractions extérieures, et en éliminant les obstacles pour l'équipe.

Responsabilités
- Servir de Scrum Master pour une ou plusieurs équipes en fournissant un soutien et un leadership de style serviteur et en intégrant les principes Agile Scrum dans les pratiques d'équipe.
- Faciliter les cérémonies agiles, y compris les standups quotidiens, la préparation et raffinement du backlog, la planification de sprint, la rétrospective de sprint et les démonstrations de sprint.
- S'assurer que l'équipe reste concentrée sur la qualité et la livraison continue.
- Encadrer continuellement l'équipe à travers la résolution des conflits pour faciliter le travail d'équipe et l'amélioration continue, à mesure qu'ils deviennent une équipe hautement performante.
- Identifier, gérer et aider à atténuer les problèmes et les risques, et éliminer en temps opportun les obstacles.
- Développer et entretenir des relations solides avec les parties prenantes commerciales et le propriétaire du produit pour mieux comprendre les objectifs et le backlog du produit et pour favoriser une relation de collaboration avec l'équipe de développement.
- Communiquer et collaborer avec d'autres équipes internes et des fournisseurs tiers pour gérer les dépendances, comprendre les changements et supprimer les bloquants.
- Suivre et assurer la visibilité des mesures de l'équipe et de la progression du sprint et des versions pour démontrer l'élan et les progrès
- Gérer les ressources, les risques, la qualité, la portée, le budget et les livrables du projet
- Comprendre la planification du produit et de la feuille de route pour aider à informer les équipes de développement.
- Collaborer avec d'autres Scrum Masters et coachs Agile en interne pour partager les résultats, les meilleures pratiques et les ressources afin d'aider l'organisation à mûrir dans son parcours agile.

Exigences
- Connaissance ou expérience en tant que Scrum Master dans un environnement de travail Agile travaillant avec la méthodologie SCRUM, idéalement 2 ans d'experience.
- Certification Scrum Master (PSM 1 ou équivalent).
- Bilingue (Français et Anglais).
- Experience SAFe un atout.
- Expérience dans la livraison de logiciels et/ou les médias numériques.
- Solides compétences en communication et capacité à communiquer à tous les niveaux de l'organisation.
- Excellentes compétences de présentation.
- Solides compétences analytiques, interpersonnelles, d'atténuation des risques et de résolution de problèmes.
- Solides compétences en matière de prise de décision et d'élaboration d'idées, avec la capacité d'influencer et de contester les décisions quand c'est nécessaire.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring part-time Scrum Masters in Montreal, QC on a 3-month contract engagement! In this role, you will offer support, workshops and training for our client that will improve the entire operational process relating to the refinement and clarification of requirements such as the establishment of a Continuous Refinement Process, Discovery & High-Level Grooming sessions and "Just in Time" Architecture & requirements collection. This is part of our client's standard successful pattern implementation and approach.

Note: This is a part-time role, working 5 hours per day, 25 hours per week. It will follow the hybrid work model, and bilingual (English/French) candidates are preferred.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

Skills & Experience You're Bringing

At the Team level
- The Scrum Master will drive the Agile & Scrum Framework, their respective Agile roles & responsibilities while increasing their Agile skills & level of maturity.
- Help our client's team produce more reliable and predictable estimates, that you can count on
- Have better visibility on the real capacity of your team
- Increase visibility on the progress of the team
- Increase the quality of requirements and their level of understanding through the establishment of a continuous refinement process
- Adopt an approach allowing the effective prioritization of product backlog and data-driven decision-making
- Have a rigorous operational process, allowing better chances of success
- Provide Team and Program Metrics to measure velocity, increase visibility and overall predictability.
- Understand and apply the Definition of Ready (DoR), Definition of Done (DoD) and Implement relative estimation techniques (Relative Estimation Scale)

At the Product Owner Level
- Help the client's PO in the definition and communication of the vision and the Roadmap in collaboration with the stakeholders
- Implementation of a continuous refinement mechanism that ensures the proper breakdown of initiatives, Epics and key user stories
- Coach the client's POs and the team in writing User Stories and Acceptance Criteria in accordance with the Definition of Ready and Done (DoR and DoD).
- Prioritize and refine the Product Backlog to always have at least one sprint worth of ready stories
- Clarification of current and upcoming work in the backlog
- Maximize the value of items delivered to customers and stakeholders
- Translate Users and Stakeholders' needs into Epics, Stories, Assumptions and Acceptance Criteria that are clear, concise and understood by all.

At the Program & PI Level
- Understand and implement a continuous refining process (Discoveries, High-level Grooming, & Just in Time Architecture Requirements collection)
- Foster visualization of progress using Kanban boards and Readiness States through Continuous Refinement activities at all levels (from ideation to delivery).
- How to better prepare for PI Planning (Increase visibility on readiness state)
- Just in time Architecture, Refinement of Epics & Key Stories
- High-level estimation techniques in line with team velocity and capacity
- Introduce Capacity Planning techniques at the Program Level
- Portfolio & Epics Prioritization and Business Value definition
- Managing & harmonizing Demand with Capacity

Skills & Experience You're Bringing
- You are an experienced Scrum Master that is able to leverage Scrum Values (Courage, Focus, Commitment, Respect, Openness) with a strong understanding of Scrum purpose
- Fantastic problem solving skills
- You have proven ability enabling processes for finding solutions (diverge - converge)
- You are a lean thinker that takes a PDCA approach

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading pharmacy brands, is hiring a full-time Pharmacy Assistant in the Ottawa area, ON! We are looking for a self-motivated team player with excellent time management and organizational skills, in addition to strong communication skills (both verbal and written).

Perks You'll Love
- Competitive compensation package & benefits
- Great culture and working Environment

Required Qualifications & Background
- Good communication skills and excellent customer and staff relations
- Ability to work quickly, multi-task and work well under pressure
- A high level of professionalism, energy and enthusiasm
- Strong computer skills and quick with documentation.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading pharmacy brands, is hiring a Staff Pharmacist in the Vaughan area, ON! This role will be responsible for the day-to-day operations in serving our communities and provide customer service to both clients and health care providers. Note: This position is full-time, covering 40 hours per week ideally on rotation for one weekend per month.

Perks You'll Enjoy
- Great culture & supportive team environment
- Competitive package and benefits

Main Responsibilities
- Supporting the Pharmacy Manager in serving the community
- Compounding and dispensing prescribed pharmaceuticals
- Regularly providing excellent customer service to both clients and healthcare providers
- Ideally on rotation for one weekend per month
- Staff pharmacist overlap shift working in a steady paced pharmacy that is very involved in the community

Required Qualifications
- Bachelor of Science in Pharmacy
- Good communication skills and excellent customer and staff relations
- Ability to work quickly, multi-task and work well under pressure
- A high level of professionalism, energy and enthusiasm
- Strong computer skills and quick with documentation

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Strategic Project Manager in KItchener/Guelph, ON on a 12-month contract engagement! The successful candidate will support and assist in establishing proper delivery plans for strategic projects, reaching set targets and overall maintenance of the strategic programs budget. The job consists of a mixture of office work, field visits and off premise meetings with municipalities/consultants and other departments. The job requires employees that are flexible in hours of operation and are willing to put the time into the job to provide our customers with top quality service.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Support and assist in establishing proper delivery plans for strategic projects
- Promote collaboration, participation and address conflicts
- Assist team in project/program targets and overall budget of strategic program
- Provide service for customer affecting orders by accessing various systems
- Assist various teams in delivery by removing impediments within ones control
- Consolidate, maintain and monitor project progress/plans/schedules, prepare a status review for various meetings
- Lead project delivery calls with vendors and pursue continuous improvement of our processes
- Assess project risks and issues and provide solutions where applicable
- Monitor and manage network facilities using various computer-based programs e.g. Network X, SAP & HSA

Skills & Experience You're Bringing
- Minimum 1 year working experience within Access network (Telecom or related industry)
- Ability to make quick independent and effective decisions
- Proven desire and success in continuous improvements; never accepting the status quo
- Experience managing multiple projects simultaneously, and work effectively with diverse teams both internal and external to Bell
- Communication – excellent verbal and written communication skills and aptitude for articulating complex concepts to different audiences, with clarity and persuasiveness
- Strong customer orientation
- Experience in people leadership role
- Proven project management, organizational and multi-tasking skills
- Critical thinking skills with a demonstrated judgement to know relevant questions to ask and assemble the right individuals to provide responsive solutions
- Intermediate to advanced knowledge of MS Office software: Word, Excel, PowerPoint
- Excellent working experience in using tools such as, HSA reporting, SAP, eSpace, Webex, Geospatial tool, etc.

Preferred Qualifications
- University Degree in Business Management, Communications or related field
- Knowledge and working experience within Access Network (Telecom)
- Minimum 3 years' experience in Project Management

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Field Inspector in Essex, ON on a 12-month contract engagement! This role consists of a mixed working environment, split between the office and outside fieldwork (e.g. inspections, site visits, etc.). Office work would consist of preparing and monitoring vendors schedules, reviewing vendor billing and other admin tasks. The role also includes daily field visits to active construction sites, ongoing inspection of vendors overall quality (e.g. health and safety checks, traffic management set ups, etc.), and monitoring of vendors build status to schedule.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Program delivery
- Ensure risks are identified and establish a mitigation plan
- Knowledge of traffic management set ups
- Knowledge of health and safety checks
- Prime interface with key stakeholders
- Provide problem-solving leadership to project team in project scope, timeline, functions, etc.
- Track and report on project progress
- Provide support to the prioritization and escalation process
- Develop / maintain working relationships
- Participate in the development of new processes and improvements to existing ones
- Financial management of assigned projects
- Forecasted vs. Planned vs. Actual

Experience & Skills You're Bringing
- Background knowledge / working experience with outside plant installation, maintenance, or construction
- Valid G Class Ontario Drivers License (and access to a vehicle)
- Capable / willing to work in various weather conditions
- Project management experience
- Experience coaching and motivating others
- Self directed and motivated individual
- Demonstrated leadership and negotiation skills
- Strong organizational, analytical, and communication skills (oral and written)
- Strong interpersonal skills
- Fluent English language skills (oral and written)
- Strong problem-solving skills
- Ability to multi-task/time manage/prioritize
- Ability to work under tight time constraints and meet deadlines with a sense of urgency
- Strong aptitude to recognize opportunities for improvement and take appropriate action
- Demonstrated ability to inspire employee involvement and teamwork
- PC Proficient – Intermediate to Advanced MS Word, Excel and PowerPoint

Other Competencies
- Telecommunications background
- Line and splicing knowledge
- Prior management / supervisory experience

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Implementation Manager in Thunder Bay, ON on a 12-month contract engagement! This position in the context of implementation management is a very detailed oriented function requiring the individual to comprehend and remain up to date with our client's evolving access network engineering practices and associated processes. This is to ensure accuracy and compliance on all designs, SAP budgets, permits and quality control measures in accordance to the requirements of each respective downstream internal and external agency.

To support the detailed design role, this position will require year round field data collection in urban, rural and wilderness settings. There is also a clear expectation for this individual to be highly productive while working autonomously, sensitive to project timelines and to have competent interpersonal skills as a primary interface for vendors, government entities, other utilities, internal partners, etc.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Program Delivery
- Designing plans for cooper and fiber optic expansion and maintenance
- Ensure Risks are identified and establish a mitigation plan
- Prime interface with key Stakeholders
- Provide problem-solving leadership to project team in project scope, timeline, functions, etc.
- Track and report on project progress.
- Provide support to the prioritization and escalation process.
- Develop/maintain working relationships
- Participate in the development of new processes and improvements to existing ones
- Financial Management of assigned projects
- Planned vs. Forecasted vs. Actual
- Working occasionally with local First Nations on projects

Skills & Experience You're Bringing
- Project management experience
- Experience coaching and motivating others
- Demonstrated leadership and negotiation skills
- Strong organizational, analytical, and communication skills (oral and written)
- Strong problem-solving skills
- Ability to multi-task/time manage/prioritize
- Ability to work under tight time constraints and meet deadlines with a sense of urgency
- Strong aptitude to recognize opportunities for improvement and take appropriate action
- Demonstrated ability to inspire employee involvement and teamwork
- In good physical condition, capable to travel in some occasion on boats, snowmobiles, helicopters

Preferred Competencies
- Minimum 3 yrs. experience in Access Network (Fiber optic and Copper)
- Prior management / supervisory experience
- Knowledge of outside plant installation, maintenance, or construction
- Knowledge of these systems: SAP, NETX, IPACT, COPS
- Adult Education an asset

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Field Inspector​​ in London, ON on a 12-month contract engagement! This role consists of a mixed working environment, split between the office and outside fieldwork (e.g. inspections, site visits, etc.). Office work would consist of preparing and monitoring vendors schedules, reviewing vendor billing and other admin tasks. The role also includes daily field visits to active construction sites, ongoing inspection of vendors overall quality (e.g. health and safety checks, traffic management set ups, etc.), and monitoring of vendors build status to schedule.

Note: This role follows the hybrid work model, and requires a valid G Class Ontario Drivers License (and access to a vehicle).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Program delivery
- Ensure risks are identified and establish a mitigation plan
- Knowledge of traffic management set ups
- Knowledge of health and safety checks
- Prime interface with key stakeholders
- Provide problem-solving leadership to project team in project scope, timeline, functions, etc.
- Track and report on project progress
- Provide support to the prioritization and escalation process
- Develop / maintain working relationships
- Participate in the development of new processes and improvements to existing ones
- Financial management of assigned projects
- Forecasted vs. Planned vs. Actual

Skills & Experience You're Bringing
- Background knowledge / working experience with outside plant installation, maintenance, or construction
- Valid G Class Ontario Drivers License (and access to a vehicle)
- Capable / willing to work in various weather conditions
- Project management experience
- Experience coaching and motivating others
- Self directed and motivated individual
- Demonstrated leadership and negotiation skills
- Strong organizational, analytical, and communication skills (oral and written)
- Strong interpersonal skills
- Fluent English language skills (oral and written)
- Strong problem-solving skills
- Ability to multi-task/time manage/prioritize
- Ability to work under tight time constraints and meet deadlines with a sense of urgency
- Strong aptitude to recognize opportunities for improvement and take appropriate action
- Demonstrated ability to inspire employee involvement and teamwork
- PC Proficient – Intermediate to Advanced MS Word, Excel and PowerPoint

Other Competencies
- Telecommunications background
- Line and splicing knowledge
- Prior management / supervisory experience

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring an Agile Transformation Coach​​ in Mississauga, ON on a 6-month contract engagement! In this role, you will work with senior leaders in the organization to plan the transformation and then lead those involved to learn how to leverage SAFe using BAF to achieve the benefits of faster time to market, increases to productivity, improvements in quality and happier, more engaged Employees.

You must have excellent communication and planning skills, be leaders and teachers and empathetic to those transitioning in the way they work. You must be a team player who understands your role in the overall transformation and in helping leaders achieve their scaled agile transformation goals. Note: This role follows the hybrid work model.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Run SAFe value stream and ART identification workshops to identify value streams and the solutions needed to deliver on them
- Provide SAFe certified training sessions both online and in person to both teams they are transforming and advanced training for groups across the organization already transformed
- Ability to help leaders construct Agile Release Trains (ARTs) team of teams built around solutions and\or Lean Portfolios based on the delivery through value streams
- Work with both leaders and teams to understand the transformation they are part of and why they are doing it
- Coaching leaders and teams to adopt a Lean Agile Mindset
- Work with Product Managers and\or Epic Owners to build backlogs of Epics and Features
- Work with Solution and\or Enterprise Architects to build backlogs of Enablers
- Coach agile teams to adopt or improve agile concepts and use the Plan, Do, Check and Adjust (PDCA) cycle in their delivery of Stories and resolution of Defects.
- Prepare the team for and lead them through Program Increment (PI) Planning, execution of the PI and Inspect and Adapt and teach them how to conduct the session themselves.
- Participate in facilitating Community of Practice (CoP) sessions for shared experience groups such as Release Train Engineers, Product Owners\Managers, Architects, Scrum Masters and Business Owners.
- Attend transformation team scrums to work as part of a team to move transformation activities forward and solve problems

Skills & Experience You're Bringing
- Must be an up to date certified SAFe Program Consultant (SPC)
- Enabled to deliver up to date SAFe certified training for Leading SAFe and SAFe for Teams
- Experience conducting SAFe value stream and ART identification workshops to identify value streams and the solutions needed to deliver on them
- Experience launching Agile Release Trains (ARTs) and\or Lean Portfolios using Scaled Agile Framework
- Must have exceptional communication, planning skills and the ability to teach others new and sometimes complex concepts
- Must posses the ability to be empathetic with employees undergoing change

Other Preferred Qualifications
- Enabled to do other up to date SAFe certified training such as LPM, RTE, POPM, Architects, Scrum Master, etc.
- Experience using JIRA and Confluence
- Experience with Planview\Agile Place
- Experience working at large organizations
- A specialization through advanced work in areas such as Product Management, DevOps, Architecture or Lean Portfolio Management
- Worked within a Lean Agile Centre of Excellence (LACE) to implement SAFe

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Bilingual Response Representative​​ in Montreal, QC on a 6-month contract engagement! In this role, you will join a team of specialists which operates 24 hours a day, 7 days a week in order to contribute to the protection of our client's employees and assets. The team is the central point for surveillance and reporting for incidents which can affect the company. It also coordinates a response with the manifold responders according to pre-established impact and severity parameters.

Note: This role follows the hybrid work model, and bilingualism (English/French) is required.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

TÂCHES / RESPONSABILITÉS:

Le titulaire du poste devra maintenir une communication et une coordination constante avec diverses unités d'affaires afin de soutenir les responsabilités suivantes :
- Être le point de contact unique pour les incidents et urgences reliées à l'entreprise (Non IT)
- Agir comme liaison et collaborer étroitement avec les coordonnateurs des mesures d'urgence, les enquêteurs et les spécialistes de la sécurité physique
- Gérer et surveiller les systèmes de sécurité physique de l'entreprise
- Fournir des services et un soutien après les heures d'affaire pour les autres équipes de la Sûreté
- Offrir un service supérieur à nos clients;

COMPÉTENCES/ HABILETÉS ESSENTIELLES:
- Habileté à servir les clients dans un environnement bilingue
- Bonnes aptitudes à la communication verbale et écrite
- Capacité de travailler dans un environnement 24 heures, 7 jours par semaine, avec des quarts de travail alternants afin de répondre aux besoins des clients et de l'entreprise, seule ou en équipe (tous les samedis)
- Grande motivation et bon esprit d'équipe.
- Habileté à faire face à des situations stressantes, ambigües ou imprévues et savoir identifier et prioriser les urgences
- Bonnes aptitudes aux relations interpersonnelles permettant de coopérer avec une clientèle variée
- Bon niveaux de compétences et de connaissances techniques.
- Grande responsabilité morale en terme de professionnalisme et d'intégrité envers la compagnie.
- Excellentes connaissances générales des systèmes informatiques et une facilité à travailler dans un environnement hautement technologique

COMPÉTENCES/HABILETÉS SOUHAITÉES:
- Expérience au sein d'un environnement de gestion des mesures d'urgence, de sécurité physique, télécommunications ou de contrôle d'accès
- Compréhension du réseau des télécommunications et des fonctions générales de l'entreprise.
- Diplôme d'études postsecondaires en gestion des mesures d'urgence, télécommunication ou en sécurité.

ENGLISH

The successful candidate will need to maintain a constant communication and coordination with different business units in order to support the following accountabilities:
- Work as the single point of contact for company related incidents and emergencies (NOT IT)
- Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists
- Manage and monitor the company's physical security systems
- Offer services and support on behalf of other Corporate Security teams outside of regular business hours
- Offer a valued service to our clients

Skills & Experience You're Bringing
- The ability to serve our clients in a bilingual environment
- Good communication skills, both verbal and written
- The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team (every saturday)
- Great motivation and strong team spirit
- The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first
- Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge
- High level of moral responsibility in terms of professionalism and integrity towards the business
- Excellent general knowledge of information technology systems and ability to work in a highly technological environment

Preferred Skills
- Past experience within an emergency management, physical security, telecommunication or access control environment.
- A good understanding of telecommunication networks and other general company functions.
- Post secondary diploma in emergency management, security services or telecommunications

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.