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Our client, one of Canada's leading companies, is hiring a Ticketing Specialist in Toronto, ON on a 12-month contract engagement! In this role, you will be part of a team that is responsible for the allocation and electronic distribution of tickets across the organization while adhering to our ticketing policy. You will be responsible and accountable for the day-to-day management and execution of our client's ticketing program.

Note: This role follows the hybrid work model (3 days in the office per week). Bilingualism is an asset.

Accountabilities:
Acting as liaison with our internal partners, you will be working directly with our business units to help drive their business objectives. They include residential services, mobility, retail, business markets and employee services.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

Ticketing
- Accountable for the management, delivery and tracking of our client's overall event ticket inventory
- Manage ticket inventory in TicketManager including syncing feeds, uploading tickets, evaluating ticket request, sending tickets
- Ensure ticket compliance
- Manage day-to-day ticketing requests
- Manage ticketing and event schedules
- Order food and beverage for suites
- Drive ticketing strategy and policies
- Responsible for analytics, ROI and reporting
- Strategy development on ticket utilization
- Creation of communication materials such as – venue guides, ticketing guides, fact sheets and monthly newsletters

Operations
- Work closely with the various teams (internally and externally) to ensure the tool is maximized for all hosting events
- Implement, train and lead the business unit in the use of our internal ticketing admin site and policies

Client Experience
- Manage the experience within the event/game you are overseeing
- Manage all program elements include invitations, registration, packaging, communications, and distribution of inventory

Reporting and Auditing
- Monitor and manage daily regulatory approval requests for public officials
- Conduct bi-monthly public official audit
- Conduct monthly post event and procurement audits
- Manage additional BU ticket purchase form submissions and upload reported inventory to ticketing tool
- Create monthly available inventory reports for ticketing prime newsletter
- Create custom reports for BU and asset analysis
- Develop customized forms for various business needs

Communications
- Design, develop and create content for monthly newsletter emails, ticket offer emails, ticketing prime notification emails, event invitation email templates, RSVP response email templates, hosting guides and venue factsheets, ticketing prime reference guide
- Provide yearly recommendations for ticketing policy

Vendor Management
- Manage our TicketManager contacts
- Provide technical solutions and support for team on TicketManager
- Analyze and implement development updates to TicketManager
- Create custom reports in TicketManager
- Inventory Management
- Manage inventory for all festivals and sports teams
- Support management on year-round inventory (concerts, special events etc.)
- Create minor league ticket allocations for leadership approval
- Assign approved ticket allocations to ticket primes in ticketing tool

Events
- Develop executive briefs, event agendas, PDF registration forms and PDF consent forms
- Create and design president's club teaser banner, registration banner, name tag templates, photo slide show and awards presentation
- Provide photo editing tasks for presentations and briefs
- Develop registration forms, check-in tools

Critical Qualifications/ Competencies:
- Minimum of 3 years experience in a ticketing/hosting environment or an event marketing agency
- Work demonstrating experience either on sponsorships and or event properties as it relates to ticketing
- Strong technical skills - Problem solving and technically efficient in data base knowledge
- Experience in relationship management, corporate and product marketing and corporate communications
- Experience in managing contractors, suppliers and partners
- Financial acumen
- Organized team-player with ability to work under pressure and meet tight deadlines
- Excellent written and verbal communication

Preferred Qualifications/Competencies:
- Knowledge of tools and database management
- Adobe and CRM asset
- Strong proficiency in Excel
- Knowledge of professional sports as demonstrated through volunteerism or previous work experience
- Previous marketing experience working on or in telecommunications industry is a plus
- Bilingualism is an asset (English and French)

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Release Train Engineer in Montreal, QC on a 6-month contract engagement! In this role, you will help teams with feature estimation and the aggregation of estimates for larger pieces of work like capabilities and epics by planning and ensuring the vision, roadmap, and program backlogs are ready. You will also use the agile release train, they must improve the flow of work.

Note: This role will follow the hybrid work model (3 days in the office per week).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Release Train Engineer: Assist the product manager in getting ready for PI.
- Help teams with feature estimation and the aggregation of estimates for larger pieces of work like capabilities and epics by planning and ensuring the vision, roadmap, and program backlogs are ready
- Using the agile release train, they must improve the flow of work
- Assist in the management of risks, dependencies, and roadblocks
- Promote DevOps principles inside the organization to aid in the design and continuous enhancement of a continuous delivery pipeline
- To assist continuous improvement, collect program flow measurements and other important metrics
- Coach Lean-Agile methods and mindsets to leaders, teams, and Scrum Masters
- Assist in the management of risks and dependencies
- Impediments should be escalated and tracked
- Contribute to the resourcing of major bottlenecks
- Encourage teamwork as well as System and Solution collaboration
- Architects/Engineering Collaboration between the Product and the Solution
- Management, Product Owners, and other stakeholders will assist in ensuring that strategy and execution are in sync
- Resolve contingencies and complicated issues, provide leadership to project teams, and act as a consultant/coach to management
- Keep a watchful eye on any potential hazards or roadblocks that could stymie growth
- Evaluate the Development Operations and improvise workflow
- Develop and assist the lean user experience. Operation excellence and program execution are also collaborated by the RTEs
- All the lean budgets and work execution is done by the RTE. They also manage the teams and define SAFe operational policies. RTEs act as the subject-matter expert
- Encouraging people to use Agile and SAFe best practices and methods
- Continuously refine and keep linked to developing issues and discussions in the greater community of Agile adopters

FRENCH

- Aider les équipes à estimer les fonctionnalités et à agréger les estimations pour des éléments de travail plus importants tels que les capacités et les épopées en planifiant et en veillant à ce que la vision, la feuille de route et les carnets de programme soient prêts.
- Utiliser le train de livraison agile pour améliorer le flux de travail.
- Aider à la gestion des risques, des dépendances et des obstacles.
- Promouvoir les principes DevOps au sein de l'organisation pour contribuer à la conception et à l'amélioration continue d'un pipeline de livraison continue.
- Pour aider à l'amélioration continue, collecter les mesures de flux du programme et d'autres métriques importantes.
- Coacher les méthodes et les mentalités Lean-Agile auprès des dirigeants, des équipes et des Maîtres Scrum.
- Aider à la gestion des risques et des dépendances.
- Les obstacles doivent être signalés et suivis.
- Contribuer à la résolution des principaux goulets d'étranglement.
- Encourager le travail d'équipe ainsi que la collaboration entre le Système et la Solution.
- La collaboration entre les Architectes/Ingénierie du Produit et de la Solution.
- Les responsables de produit, de gestion et d'autres parties prenantes aideront à s'assurer que la stratégie et l'exécution sont synchronisées.
- Résoudre les contingences et les problèmes complexes, fournir un leadership aux équipes de projet et agir en tant que consultant/coach pour la direction.
- Garder un œil attentif sur les éventuels obstacles ou problèmes qui pourraient entraver la croissance.
- Évaluer les opérations de développement et améliorer le flux de travail.
- Développer et aider à l'expérience utilisateur Lean. Les RTEs collaborent également à l'excellence opérationnelle et à l'exécution des programmes.
- Tous les budgets Lean et l'exécution du travail sont gérés par les RTEs. Ils gèrent également les équipes et définissent les politiques opérationnelles SAFe®. Les RTEs agissent en tant qu'experts en la matière.
- Encourager les gens à utiliser les meilleures pratiques et méthodes Agile et SAFe
- Affiner en permanence et rester connecté aux problèmes en développement et aux discussions dans la communauté plus vaste des adeptes de l'Agile.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Senior Software Developer/Architect in Mississauga, ON on a 12-month contract engagement! In this role, you will be responsible for designing and implementing solutions that meet specific business needs. They work closely with stakeholders to understand their requirements and develop technical specifications that will meet those requirements

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for designing and implementing solutions that meet specific business needs.
- They work closely with stakeholders to understand their requirements and develop technical specifications that will meet those requirements. - They also ensure that the solution is properly integrated with existing systems and infrastructure, and that it meets performance and security standards.
- Additionally, they oversee the development process and work with developers to ensure that the solution is properly implemented.

FRENCH
Responsable de concevoir et de mettre en œuvre des solutions répondant à des besoins commerciaux spécifiques. Ils travaillent en étroite collaboration avec les parties prenantes pour comprendre leurs exigences et développer des spécifications techniques qui répondront à ces exigences. Ils veillent également à ce que la solution soit correctement intégrée aux systèmes et à l'infrastructure existants et qu'elle respecte les normes de performance et de sécurité. De plus, ils supervisent le processus de développement et travaillent avec les développeurs pour s'assurer que la solution est correctement implémentée.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a remote Bilingual Logistics Coordinator on a 5-month contract engagement in Misissauga, ON! In this role, you will handle escalations and exceptions, fulfill customer orders/returns (manually at times) and correct any errors, and validate confidential information. Note: This role will work full-time hours and is a remote role. Biligualism (English/French) is required.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Handle escalations and exceptions
- Fulfill customer orders/returns (manually at times) and correct any errors
- Validate confidential information
- Process credits/debits where applicable
- Identify fraudulent activities
- Provide customer service and support to the end users

Skills & Experience You're Bringing
- Bilingual (English/French)
- You are a team player, who is able to multitask with customer service background
- Prior experence in a similar role

FRENCH

Responsabilités :
- Traiter les escalades et les exceptions
- Traiter les commandes/retours des clients (manuellement à l'occasion) et corriger les erreurs
- Valider les renseignements confidentiels
- Traiter les crédits/débits, le cas échéant
- Détecter les activités frauduleuses
- Offrir un service à la clientèle et du soutien aux utilisateurs finaux

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a remote Bilingual Logistics Coordinator (Part-time) on a 5-month contract engagement in Misissauga, ON! In this role, you will handle escalations and exceptions, fulfill customer orders/returns (manually at times) and correct any errors, and validate confidential information. Note: This is a part-time remote role, and biligualism (English/French) is required.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Handle escalations and exceptions
- Fulfill customer orders/returns (manually at times) and correct any errors
- Validate confidential information
- Process credits/debits where applicable
- Identify fraudulent activities
- Provide customer service and support to the end users

Skills & Experience You're Bringing
- Bilingual (English/French)
- You are a team player, who is able to multitask with customer service background
- Prior experence in a similar role

FRENCH

Responsabilités :
- Traiter les escalades et les exceptions
- Traiter les commandes/retours des clients (manuellement à l'occasion) et corriger les erreurs
- Valider les renseignements confidentiels
- Traiter les crédits/débits, le cas échéant
- Détecter les activités frauduleuses
- Offrir un service à la clientèle et du soutien aux utilisateurs finaux

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Data Engineer on a 12-month contract engagement in Toronto, ON! In this role, you will be responsible for designing and implementing the infrastructure necessary to store, process, and analyze large sets of data. You will also work with stakeholders to understand their business needs and develop scalable and reliable data architectures. Note: This role will follow the hybrid work model (3 days in the office per week).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for designing and implementing the infrastructure necessary to store, process, and analyze large sets of data.
- They work with stakeholders to understand their business needs and develop scalable and reliable data architectures.
- They also ensure that the infrastructure is optimized for performance and efficiency.

Skills & Experience You're Bringing
- Prior experience as a Data Engineer
- Proficiency with Teradata, Big Query, and ETL development
- Prior experience building ETL pipelines

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Product Owner (Data Projects) on a 12-month contract engagement in Misissauga, ON! In this role, you will provide full lifecycle support to our client's Data Engineering, Data Science and ML Eng projects or products. Note: This role will follow the hybrid work model (3 days in the office per week).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Full lifecycle support of Data Engineering, Data Science and ML Eng projects or products
- Leading use case discovery with business partners and coordinating into a concise roadmap and WBS to be executed on with business and technical teams
- Leading agile meetings such as backlog refinements, sprint retrospectives, sprint reviews
- Performing analysis on benefits and KPIs to gauge project/program opportunities and performance
- Communicating and prioritizing with partner teams on ideation, task status, value add, feedback and providing technical updates to a non-technical audience

Skills & Experience You're Bringing
- Great communication & organization skills
- Prior relevant experience, including technical experience

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Data Architect on a 12-month contract engagement in Misissauga, ON! Our client's Artificial Intelligence and Data Engineering team is driving exciting innovations in the way the business handles customer interactions by leveraging data. They are building advanced AI/ML algorithms to enhance the customer experience and are driving meaningful growth of the business.

As a Senior Data Architect you will report to the Senior Manager of Data Engineering and have an opportunity to work with business units across the entire organization. Your main responsibility as the data architect will be to develop, optimize, and oversee our client's conceptual and logical data systems. The focus will be on expanding a data mesh across the enterprise to break down data silos and ensure data interoperability across platforms.

To succeed in this role, you should know how to examine new data system requirements and implement data models. You should be familiar with Data as a Service concepts and understand the key components of a successful data mesh. The ideal candidate will also have proven experience in data analysis and management, with excellent analytical and problem-solving abilities and expert level SQL experience on different relational database platforms.

Our client's Data Engineering team is looking for a developer who is passionate about data and who wants to gain experience working with a customer profile and event driven data warehouse. The role includes programming data pipelines in SAS and creating well thought out and optimized SQL queries that will run in a production environment.

Note: This role will follow the hybrid work model (3 days in the office per week).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Design and implement effective database solutions and models to store and retrieve company data.
- Build complex data models to power AI systems.
- Cross team coordination between data engineers, ETL developers, data analysts and data scientists to design complex data structures.
- Partner with data producing teams to architect an enterprise wide data mesh.
- Ensure alignment across various business units on data modeling standards to increase data interoperability in the data mesh.
- Design and organize information systems to guarantee company functionality across various business units and technology. The systems include DataPlex, Collibra, Confluence and others.
- Prepare accurate database design and architecture to power an enterprise wide data mesh.
- Oversee the migration of data from legacy systems to new solutions including Teradata Vantage and Google BigQuery.
- Recommend solutions to improve new and existing database systems.
- Educate staff members through training and individual support.
- Offer support by responding to system problems in a timely manner.

Critical Qualifications / Competencies:
- An undergraduate degree in business/commerce, applied math, applied science / engineering, economics/econometrics, management science / operations research, or related area
- 3+ years of SQL experience in telecom, banking or a similar industry.
- Expert level SQL in both Teradata and BigQuery is a required.
- Experience with DataPlex and Collibra are nice to have.
- Basic understanding of cloud technologies and how they impact architecture decisions.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a DaaS Developer on a 12-month contract engagement in Misissauga, ON! Our client's Data Engineering team is looking for a developer who is passionate about data and who wants to gain experience working with a customer profile and event driven data warehouse. The role includes programming data pipelines in SAS and creating well thought out and optimized SQL queries that will run in a production environment.

Note: This role will follow the hybrid work model (3 days in the office per week).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

Your Team's Objectives
- Build a best in class data warehouse in Teradata.
- Create efficient programs in SAS and SQL to extract, transform and load data from various sources into Teradata and other relational databases.
- Work closely with business stakeholders to deliver complex requirements to power use cases that include campaigns, reporting and analytics.

What You'll Be Doing
- Understand business requirements and translate them into well though out SAS and SQL processes.
- Work with business stakeholders to bridge the gap between business requirements and technical implementation.
- Write optimized and efficient SAS and SQL code.
- Bring new ideas and technology improvements to the team to enhance the way we work.
- Help support our production support team with optimization, decommission and code failures.
- Collaborate with a team of developers to evolve your understanding of technology and ETL development.
- SAS experience is preferred, but not required. A relatively good understanding of SQL is required

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Google Data Engineer on a 12-month contract engagement in Don Mills, ON! This role will be a key member of our client's Business Intelligence Big Data Team and work on the GCP platform. The GCP Developer will work closely with Administrators, Data Scientists, and business stakeholders.

Note: This role will follow the hybrid work model (3 days in the office per week).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Develop high-performance data processing pipelines
- Partner with Business Analysts and internal customers to improve our data coverage and analytic capabilities;
- Ability to take initiative to research, learn and recommend emerging technologies
- Aim for defect-free programming, create and maintain quality code, provide support during testing cycles and post-production deployment, engage in peer code reviews.
- Advanced and extensive knowledge of the business (or organization), technical environment, standards, processes, procedures, programming languages and operating systems.
- Readiness and motivation to address and resolve highly complex and multifaceted development-related issues, often independently.

Experience & Skills You're Bringing
- Experience working with Apache Spark(Scala or Pyspark), pub/sub, Dataflow, DataProc, Big Query, Cloud composer and other GCP technologies
- Experience in developing Big Data ingestion frameworks
- Demonstrated analytical and problem solving skills, particularly those that apply to a "Big Data" environment.
- 5 years or more experience with multiple mainstream programming languages such as Python, Java, Scala, C++, C#, Go, etc.

Competencies
- Strong Communication skills
- Self-Motivated
- Willingness to learn
- Excellent planning and organizational skills

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Project Manager on a 12-month contract engagement in Mississauga, ON! This role will be responsible for managing all aspects of the project management life cycle including project scoping, resource assignment, project plan development, project tracking, monitoring and reporting. Note: This role will follow the hybrid work model (3 days in the office per week).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for managing all aspects of the project management life cycle including project scoping, resource assignment, project plan development, project tracking, monitoring and reporting.
- Develop and maintain all project documentation (Project Plan, Issue and Action Logs, Risk Management, Communication Plan, Status Reports, ...etc.).
- Maintain the Project Management Office Library with lessons learned database, and apply lessons learned to all initiatives.
- Assist in the development and implementation of templates, procedures and processes as part of the continuous improvement process.

Experience & Skills You're Bringing
- Demonstrated experience in project management delivering project solutions
- Experience in managing multiple projects at a time
- Expert in using MS Suite including Microsoft Project
- Knowledge of proven industry best practices and standards
- Project Management designation an asset but not required.

FRENCH
Chargé de gérer tous les aspects du cycle de vie du projet, y compris l'évaluation de la portée, l'affectation des ressources, le développement du plan de projet, le suivi du projet, la surveillance et la production de rapports. Développe et met à jour toute la documentation liée au projet (plan de projet, journal des problèmes et des mesures, gestion des risques, plan de communication, rapports d'état, etc.). Tient à jour la bibliothèque du Bureau de gestion des projets avec la base de données des leçons apprises, et applique les leçons apprises à toutes les initiatives. Aide au développement et à la mise en œuvre de modèles, de procédures et de processus dans le cadre du processus d'amélioration continue.

Qualifications : expérience avérée en gestion de projet et en livraison de solutions; expérience en gestion de plusieurs projets simultanément; expertise de la suite Microsoft, y compris de Microsoft Project; connaissance des pratiques exemplaires reconnues et des normes de l'industrie; et certification en gestion de projet souhaitable, mais non obligatoire.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Notre client, l'une des principales entreprises au Canada, embauche un support opérationnel pour un contrat de 12 mois à Montréal, QC! Le gestionnaire, gestion des problèmes et des incidents (centre de service de l'exploitation) est responsable de fournir des solutions proactives ou réactives afin d'empêcher ou de régler tous les différents aspects de problèmes " liés aux clients ".

Notre modèle d'affaires est axé sur le client et prévoit un partage des responsabilités entre les équipes de service, en ce qui a trait à la gestion des problèmes des clients. Cette approche transparente du service à la clientèle est un facteur clé pour atteindre les niveaux les plus élevés de l'industrie en matière de satisfaction de la clientèle. Dorénavant, notre stratégie d'affaires est de miser sur cette base solide de clientèle fidèle et sur la promotion de notre gamme de nouveaux services IP et services à valeur ajoutée. Le gestionnaire, gestion des problèmes et des incidents joue un rôle très important et il fait partie intégrante de la solution de bout en bout.

Remarque : Ce rôle suivra le modèle de travail hybride (avec 1 à 3 jours par semaine à l'avenir). Le bilinguisme (anglais/français) est requis.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

Principales responsabilités:
- Disponible 7 / 24 pour escalades.
- Assumer la responsabilité des solutions visant à améliorer l'expérience client.
- Assurer activement le suivi des incidents graves jusqu'à leur résolution afin de respecter les indicateurs attendus (EQS, OQS).
- Fournir du leadership et des conseils techniques dans le cadre de conférences téléphoniques au sujet d'incidents graves.
- Faire preuve d'une approche proactive afin d'éliminer des tendances problématiques.
- Produire et passer en revue des analyses rétrospectives en temps opportun.
- Animer des réunions concernant la gouvernance avec différents partenaires (équipes Centre d'assistance, Réseau et Services extérieurs).
- Coordonner les équipes internes, les partenaires et les fournisseurs afin d'établir la communication et de gérer les attentes.
- Assurer le contrôle de la qualité des activités de gestion des problèmes et des incidents.
- Rencontrer régulièrement les gestionnaires de comptes clients pour présenter les résultats et les plans d'action liés à la gestion des problèmes.
- Informer les groupes d'affaires internes et les hauts dirigeants tout au long du cycle de vie des dossiers de problème.
- Déterminer les possibilités d'amélioration du service et analyser les évaluations des risques.
- Le gestionnaire, gestion des incidents a le mandat d'agir à titre de point de contact unique pour toutes les escalades des clients et les problèmes d'assurance du service.

Qualifications essentielles
- Au moins trois ans d'expérience dans l'industrie.
- Excellente connaissance du secteur des télécommunications, notamment des domaines suivants :
- Centres de données
- Services gérés (voix et données)
- Technologies de réseau local et de réseau étendu
- Applications (courriel, applications client-serveur, etc.)
- Solutions de sécurité
- Voix sur IP (VoIP)

Qualifications souhaitées
- Diplôme en génie électrique, en informatique ou l'équivalent
- Formation en certification de Cisco, Juniper, F5 et fournisseurs réseau similaires
- Connaissance de l'application MicroStrategy
- Connaissance des produits Microsoft Office
- Connaissance des principes fondamentaux de l'ITIL

Nous sommes un employeur d'égalité des chances
Tous les candidats qualifiés recevront une considération égale pour l'emploi sans égard à la race, la couleur, la religion, le sexe, l'identité ou l'expression de genre, l'orientation sexuelle, l'origine nationale, la génétique, le handicap, l'âge ou le statut d'ancien combattant.

Autorisation de travail canadienne
Tous les candidats DOIVENT être autorisés à travailler au Canada. Tout candidat ne répondant pas à ces critères ne sera pas informé et ne sera pas considéré comme éligible pour le poste.

Our client, one of Canada's leading companies, is hiring a Senior Project Manager on a 12-month contract engagement in Saint John, NB! This role will be responsible for managing all aspects of our client's project management life cycle including project scoping, resource assignment, project plan development, project tracking, monitoring and reporting. Note: This role will follow the hybrid work model (with 1-3 days per week in future), and bilingualism (English/French) is desired.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for managing all aspects of the project management life cycle including project scoping, resource assignment, project plan development, project tracking, monitoring and reporting.
- Develop and maintain all project documentation (Project Plan, Issue and Action Logs, Risk Management, Communication Plan, Status Reports, ...etc.).
- Maintain the Project Management Office Library with lessons learned database, and apply lessons learned to all initiatives.
- Assist in the development and implementation of templates, procedures and processes as part of the continuous improvement process.

Skills & Experience You're Bringing
- Demonstrated experience in project management delivering project solutions
- Experience in managing multiple projects at a time
- Expert in using MS Suite including Microsoft Project
- Knowledge of proven industry best practices and standards
- Fluency in English and French business language is required.
- PMP and P. Eng desirable

FRENCH

Chargé de gérer tous les aspects du cycle de vie du projet, y compris l'évaluation de la portée, l'affectation des ressources, le développement du plan de projet, le suivi du projet, la surveillance et la production de rapports. Développe et met à jour toute la documentation liée au projet (plan de projet, journal des problèmes et des mesures, gestion des risques, plan de communication, rapports d'état, etc.). Tient à jour la bibliothèque du Bureau de gestion des projets avec la base de données des leçons apprises, et applique les leçons apprises à toutes les initiatives. Aide au développement et à la mise en œuvre de modèles, de procédures et de processus dans le cadre du processus d'amélioration continue.

Qualifications : expérience avérée en gestion de projet et en livraison de solutions; expérience en gestion de plusieurs projets simultanément; expertise de la suite Microsoft, y compris de Microsoft Project; connaissance des pratiques exemplaires reconnues et des normes de l'industrie; et certification en gestion de projet souhaitable, mais non obligatoire. Maîtrise de l'anglais et du français pour les affaires, requise. PMP et P. Ingénierie souhaitée.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Data Engineer on a 6-month contract engagement in Mississauga, ON! This role will be responsible for designing network solutions in collaboration with network and technology teams.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for designing network solutions in collaboration with network and technology teams.
- Produce technical engineering documentation including technical specifications and planning documents.
- Investigate, recommend and implement resolutions of network operational issues related to network design requiring engineering support.

Skills & Experience You're Bringing
- Undergraduate Degree or Certificate
- Demonstrated experience providing network design and architecture

FRENCH

Chargé de concevoir des solutions réseau en collaboration avec les équipes réseau et technologiques. Produit la documentation d'ingénierie technique, y compris les documents sur les spécifications techniques et la planification. Recherche, recommande et met en œuvre des résolutions à des problèmes opérationnels touchant la conception réseau nécessitant un soutien en matière d'ingénierie.

Qualifications : diplôme universitaire de premier cycle ou certificat; expérience avérée dans la livraison de conception et d'architecture réseau

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, a global award-winning industry leader, is hiring a remote Project Manager in Bloomington, Minnesota! In this role, you will coordinate multiple programs/projects across multiple global infrastructure teams to ensure deliver their services, products, and objectives in a fast-paced and complex environment. You will also collaborate with business stakeholders to understand the program requirements and help determine the program scope, timelines, budget, and resource needed.

Perks You'll Love
- Join a supportive team that values diversity with abundant growth & development opportunities
- Competitive Employee Share purchase plan, RRSP matching & bonuses
- Unlimited vacation days, and employee reimbursement plans for education/certification

What You'll Be Doing
- Coordinate multiple programs/projects across multiple global infrastructure teams to ensure deliver their services, products, and objectives in a fast-paced and complex environment
- Collaborate with business stakeholders to understand the program requirements and help determine the program scope, timelines, budget, and resource needed.
- Develop strong partnerships with engineering and operations leaders to drive focus on strategic and tactical program objectives
- Build strategic relationships with key engineering and business leaders to ensure program success
- Drive teams in planning and executing roadmaps, releases, and work backlogs
- Lead and manage multiple competing priorities while establishing mechanisms to optimize team effectiveness.
- Lead efforts to identify risks, resolve key project blockers, and establish appropriate resolution paths including escalation to ensure project/program is put back on track
- Define various key metrics related to process, product and customer that need to be tracked to communicated to stakeholders
- Fill in gaps across roles and functions as needed, performing as an adaptive problem solver
- Develop and execute change management and communication plans and engage with the stakeholders to report progress and raise issues

Experience & Skills You're Bringing
- A strong leader, with sound business knowledge and judgment, ability to execute on complex projects and business strategies.
- At least 7+ years of strong organizational and project management experience leading large and complex projects.
- Demonstrates strong initiative, with little direction
- Knowledge of project management methodologies and tools (i.e., Jira)
- Lean/Agile and project management practices
- They will enable the team to achieve a high level of performance and quality in the delivery of Lean/Agile projects that provide exceptional business value to users
- Thinks critically about problems and possible solutions; considers impact of problems and solutions on teams and individual contributors
- Strong organization and planning skills
- Communicates clearly; is effective with verbal and written communications; adapts communication style to needs of the audience; can be trusted to convey information accurately and keep sensitive matters private
- Flexible working style, including the ability to work with multiple leadership types
- Experience successfully implementing technology projects using Agile methodologies including large, complex projects in a high-tech development environment with multi-function teams

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

USA Work Authorization
All applicants MUST be authorized to work in the United States of America. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a HR Generalist on a 12-month contract engagement in Verdun, QC! This role will lead adoption and engagement activites related to our client's mentoring plartform, and manage queries from team members on programs, courses and other questions.

Note: This role will follow the hybrid work model (with 1-3 days per week in future), and bilingualism (English/French) is required.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Lead adoption and engagment activites related to our client's Mentoring plartform
- Manage queries from team members on programs, courses and other questions
- Prepare reports and analytics on our learning programs
- Work with our vendor partners to ensure proper scheduling of courses
- Create process documents and videos to ensure proper usage of our tools
- Support the performance management cycle communications strategy

Skills & Experience You're Bringing
- Proven experience in project management, along with communications
- Strong proficiency in data manipulation

FRENCH
- Diriger les activités d'adoption et d'engagement liées à la plate-forme de mentorat
- Gérer les demandes des membres de l'équipe concernant les programmes, les cours et d'autres questions.
- Préparer des rapports et des analyses sur nos programmes d'apprentissage
- Travailler avec nos fournisseurs pour assurer une programmation adéquate des cours.
- Créer des documents et des vidéos sur les processus pour garantir une utilisation adéquate de nos outils.
- Soutenir la stratégie de communication du cycle de gestion de la performance

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Notre client, l'une des principales entreprises au Canada, embauche un technicien intermédiaire pour un contrat de 12 mois à Québec, QC! Le titulaire du poste relèvera du Gestionnaire CCR. Sa tâche principale est de faire le support et la maintenance du réseau de radiocommunication P25 du gouvernement, tant sur les équipements réseaux que terminaux (usagers).

Ce rôle nécessitera 5 jours au bureau, avec une journée de travail à distance occasionnelle. La maîtrise du français est requise.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

Responsabilités :
- Participer au maintien de la disponibilité des réseaux de télécommunications voix et données
- Faire l'analyse et le diagnostic des pannes à l'aide des instruments de télésurveillance
- Créer, suivre l'évolution et compléter les billets de dérangements
- Répartir les ressources nécessaires au maintien de la disponibilité des réseaux
- Communiquer fréquemment avec le client, les usagers, les sous-traitants et les collègues
- Identifier, analyser et faire des recommandations d'améliorations reliées aux problèmes récurrents
- Faire la gestion de la configuration d'appareils d'usagers selon les réquisitions
- Produire les rapports inhérents à la gestion des réseaux
- Participer à la rédaction et la mise à jour de la documentation technique et des configurations

Connaissances / Compétences
- DEC en électronique, génie électrique, informatique ou équivalence
- Compétences en informatique réseau et technologie IP
- Connaissance des types de réseaux de communications et de ses principes
- Compétence à transférer les connaissances acquises aux collègues

Atouts pour ce poste
- Expérience dans la configuration d'équipement informatique et réseau IP
- Expérience en entretien d'équipements réseau de radiocommunication
- Bilinguisme est un atout (français, anglais). Le travail s'effectue principalement en français
- Excellente assiduité au travail, grande disponibilité lors d'évènements ou catastrophes
- Connaissance de la série Microsoft
- Autonome, responsable

Nous sommes un employeur d'égalité des chances
Tous les candidats qualifiés recevront une considération égale pour l'emploi sans égard à la race, la couleur, la religion, le sexe, l'identité ou l'expression de genre, l'orientation sexuelle, l'origine nationale, la génétique, le handicap, l'âge ou le statut d'ancien combattant.

Autorisation de travail canadienne
Tous les candidats DOIVENT être autorisés à travailler au Canada. Tout candidat ne répondant pas à ces critères ne sera pas informé et ne sera pas considéré comme éligible pour le poste.

Our client, one of Canada's leading companies, is hiring a Senior Data Analyst on a 5-month contract engagement in Don Mills, ON! This role will be responsible for collecting, processing, and performing statistical analyses on large sets of data. Note: This role will follow the hybrid work model (with 1-3 days per week in future).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for collecting, processing, and performing statistical analyses on large sets of data.
- They use their expertise in data modeling and data mining to identify trends and patterns in data, and communicate their findings to stakeholders.
- They also ensure the accuracy and integrity of data by performing regular quality assurance checks.

Skills & Experience You're Bringing
- Proven proficiency in SQL, SAAS, and Microstrategy

FRENCH

Responsable de collecter, de traiter et de réaliser des analyses statistiques sur de grands ensembles de données. Ils utilisent leur expertise en modélisation de données et en extraction de données pour identifier les tendances et les modèles dans les données et communiquer leurs résultats aux parties prenantes. Ils s'assurent également de l'exactitude et de l'intégrité des données en effectuant des contrôles réguliers d'assurance qualité

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Data Analyst, Advanced Analytics on a 3-month contract engagement in Don Mills, ON! This role will be responsible for collecting, processing, and performing statistical analyses on large sets of data. Note: This role will follow the hybrid work model (with 1-3 days per week in future).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for collecting, processing, and performing statistical analyses on large sets of data.
- They use their expertise in data modeling and data mining to identify trends and patterns in data, and communicate their findings to stakeholders.
- They also ensure the accuracy and integrity of data by performing regular quality assurance checks.

Skills & Experience You're Bringing
- Proven proficiency in SQL, SAAS, and Microstrategy

FRENCH

Responsable de collecter, de traiter et de réaliser des analyses statistiques sur de grands ensembles de données. Ils utilisent leur expertise en modélisation de données et en extraction de données pour identifier les tendances et les modèles dans les données et communiquer leurs résultats aux parties prenantes. Ils s'assurent également de l'exactitude et de l'intégrité des données en effectuant des contrôles réguliers d'assurance qualité

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

Our client, one of Canada's leading companies, is hiring a Solution Architect on a 12-month contract engagement in Mississauga, ON! This role is a mix of strong Technical Business Analyst and some Solutions Architecting. You will serve as a bridge between business users and technology teams to define and manage requirements. Note: This role can be remote (with 1-2 day per week in future).

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- This role is a mix of strong Technical Business Analyst and some Solutions Architecting.
- You will serve as a bridge between business users and technology teams to define and manage requirements, and may translate business requirements to functional design and solution.
- Some key responsibilities include eliciting, analyzing, documenting and validating business requirements, process flows, identifying system and process solution components, and producing functional specifications.
- You also may design and implement solutions that meet specific business needs.
- Work closely with stakeholders to understand their requirements and develop technical specifications that will meet those requirements.
- You will ensure that the solution is properly integrated with existing systems and infrastructure, and that it meets performance and security standards.
- You will also oversee the development process and work with developers to ensure that the solution is properly implemented.

Skills & Experience You're Bringing
- Thorough understanding of IT technologies and technical skills
- Computer science/computer engineering background would be ideal
- Strong communication skills – oral and written

FRENCH
Responsable de concevoir et de mettre en œuvre des solutions répondant à des besoins commerciaux spécifiques. Ils travaillent en étroite collaboration avec les parties prenantes pour comprendre leurs exigences et développer des spécifications techniques qui répondront à ces exigences. Ils veillent également à ce que la solution soit correctement intégrée aux systèmes et à l'infrastructure existants et qu'elle respecte les normes de performance et de sécurité. De plus, ils supervisent le processus de développement et travaillent avec les développeurs pour s'assurer que la solution est correctement implémentée.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.