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#4503 Relief PharmacistMoncton , NB

Employment Term: Contract
Location: Moncton , NB

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Hiring a Relief Pharmacist for a 2-month engagement in Moncton, NB! This role will be responsible for the day-to-day operations in serving our communities and will provide customer service to both clients and health care providers.

Note: This role will work around 45-47 hours per week.

Perks You'll Enjoy
- Excellent compensation package & benefits
- Great culture and working environment

Main Responsibilities
- You will work full-time, 40-45 hours/week
- Ideally on rotation for one weekend per month
- Staff pharmacist will overlap shift, and will join a steady paced pharmacy that is very involved in the community.

Key Skills & Experience
- Bachelor of Science in Pharmacy
- Good communication skills and excellent customer and staff relations
- Ability to work quickly, multi-task and work well under pressure
- A high level of professionalism, energy and enthusiasm
- Strong computer skills and quick with documentation

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4499 Spécialiste – Centre national des incidentsMontreal , QC

Employment Term: Contract
Location: Montreal , QC

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Our client, one of Canada's leading companies, is hiring a Spécialiste – Centre national des incidents for a 9-month contract engagement in Montreal, QC! In this role, you will be responsible for managing and monitoring the company's physical security systems.

Note: This is a hybrid role, requiring 3 days in office.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Work as the single point of contact for company related incidents and emergencies
- Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists
- Manage and monitor the company's physical security systems (cameras and access control applications)
- Offer services and support on behalf of other Corporate Security teams outside of regular business hours
- Offer a valued service to our clients

Skills & Experience You're Bringing
- The ability to serve our clients in a bilingual environment
- Good communication skills, both verbal and written in French and English
- The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team (3x12.5h)
- Great motivation and strong team spirit
- The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first
- Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge
- High level of moral responsibility in terms of professionalism and integrity towards the business
- Excellent general knowledge of information technology systems and ability to work in a highly technological environment
- Past experience within an emergency management, physical security, telecommunication or access control environment.
- A good understanding of telecommunication networks and other general company functions.
- Post secondary diploma in emergency management, security services or telecommunications

FRENCH:
DESCRIPTION:

Le service de la Sûreté et de la Résilience est chargé d'établir, de mettre en œuvre, d'administrer et de faire respecter les politiques de Bell Canada en matière de sécurité.

Le Centre national des incidents (CNI) de la Sûreté de Bell est une équipe de spécialistes qui opèrent 24 heures par jour, 7 jours par semaine afin de contribuer à la protection des employés et des actifs de l'entreprise. L'équipe est le point central de surveillance et de rapports reliés aux incidents pouvant affecter l'entreprise. Elle coordonne la réponse avec divers intervenants selon des paramètres d'impact et de sévérité préétablis.


TÂCHES / RESPONSABILITÉS:

Le titulaire du poste devra maintenir une communication et une coordination constante avec diverses unités d'affaires afin de soutenir les responsabilités suivantes :

• Être le point de contact unique pour les incidents et urgences reliées à l'entreprise
• Agir comme liaison et collaborer étroitement avec les coordonnateurs des mesures d'urgence, les enquêteurs et les spécialistes de la sécurité physique
• Gérer et surveiller les systèmes de sécurité physique de l'entreprise (caméras, systèmes d'accès)
• Fournir des services et un soutien après les heures d'affaire pour les autres équipes de la Sûreté
• Offrir un service supérieur à nos clients;


COMPÉTENCES/ HABILETÉS ESSENTIELLES:

• Habileté à servir les clients dans un environnement bilingue
• Bonnes aptitudes à la communication verbale et écrite anglais et français
• Capacité de travailler dans un environnement 24 heures, 7 jours par semaine, avec des quarts de travail alternants afin de répondre aux besoins des clients et de l'entreprise, seule ou en équipe (3 X 12.5h)
• Grande motivation et bon esprit d'équipe.
• Habileté à faire face à des situations stressantes, ambigües ou imprévues et savoir identifier et prioriser les urgences
• Bonnes aptitudes aux relations interpersonnelles permettant de coopérer avec une clientèle variée
• Grande responsabilité morale en terme de professionnalisme et d'intégrité envers la compagnie.
• Excellentes connaissances générales des systèmes informatiques et une facilité à travailler dans un environnement hautement technologique

COMPÉTENCES/HABILETÉS SOUHAITÉES:

• Expérience au sein d'un environnement de gestion des mesures d'urgence, de sécurité physique, télécommunications ou de contrôle d'accès
• Compréhension du réseau des télécommunications et des fonctions générales de l'entreprise.
• Diplôme d'études postsecondaires en gestion des mesures d'urgence, télécommunication ou en sécurité.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4501 Représentant du service d'assistance technique​​ Montreal , QC

Employment Term: Contract
Location: Montreal , QC

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Our client, one of Canada's leading companies, is hiring a Représentant du service d'assistance technique​​ for a 12-month contract engagement in Montreal, QC! In this role, you will be responsible for providing user support and maintenance for agreed upon IT service levels.

Note: This is mostly remote role, as it requires 2 days per month in office.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Identify production issues and respond to support calls from business units.
- Manage production incidents from inception to resolution.
- Continue to monitor applications and systems and escalate issues as required.

Skills & Experience You're Bringing
- Bilingualism (French/English).
- Ability to handle multiple tasks in a timely and professional manner
- Experience supporting client production issues.
- Previous helpdesk experience.
- Solid customer service and communication skills.
- Undergraduate degree or technical diploma or equivalent.

FRENCH:
Chargé d'offrir du soutien aux utilisateurs conformément aux ententes établies sur la qualité du service TI. Cerne les problèmes de production, répond aux appels de soutien des unités d'affaires et gère les incidents, de leur apparition à leur résolution. Continue de surveiller les applications et les systèmes et a recours au processus d'escalade pour signaler les problèmes, au besoin. Qualifications : expérience en soutien relatif aux problèmes de production des clients; solides compétences en service à la clientèle et en communication, et diplôme universitaire de premier cycle, diplôme technique ou l'équivalent.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4500 DevOps Automation Engineer SeniorMontreal , QC

Employment Term: Contract
Location: Montreal , QC

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Our client, one of Canada's leading companies, is hiring a DevOps Automation Engineer Senior for a 7-month contract engagement in Montreal, QC! In this role, you will be responsible for developing and implementing automated processes to streamline software development, testing, and deployment.

Note: This is a hybrid role, requiring 3 days in office.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Work with stakeholders to identify areas for automation, and develop tools and scripts to automate tasks.
- Manage and improve our monitoring, logging, and alerting systems.
- Manage and improve CI/CD tooling.
- Maintain system security and compliance.
- Actively participate in Agile ceremonies with the objective of continuous improvement of its product, its team and its processes.
- Support platform users and fix bugs

Skills & Experience You're Bringing
- French-English bilingualism.
- Minimum 5 years of experience as a DevOps or similar role.
- Experience working in a CI/CD environment for executing automated tests, deployments, etc.
- Experience with Docker and containers.
- Experience to deploy application into Kubernetes.
- Good programming and scripting skills.
- Extensive expertise in test integration (unit testing, integration testing, TDD, BDD, etc.)
- An enthusiastic spirit, a strong interest in innovation and an ability to quickly and adapt to new technologies.
- Experience with agile methodologies (Scrum, Kanban).
- Excellent interpersonal, verbal and written communication skills.
- Ability to work both independently and as part of a team.
- Hands-on development and operational experience (Gitlab-CI, Docker, Helm, Kubernetes/OpenShift)
- Hands-on experience to manage secrets (Vault)
- Have good knowledge of software development and API usage (Python)
- Experience with databases – PostgreSQL, particularly in relation to Kubernetes deployments.
- Experience with Feature flags (Launch Darkly)
- Good knowledge of networks (firewall, DNS, GRCP, etc.)

FRENCH:
Responsable de développer et de mettre en œuvre des processus automatisés pour rationaliser le développement, les tests et le déploiement de logiciels. Ils travaillent avec les parties prenantes pour identifier les domaines d'automatisation et développer des outils et des scripts pour automatiser les tâches. Ils surveillent également et optimisent les processus automatisés pour garantir qu'ils fonctionnent de manière efficace.

___________
Description spécifique
Responsabilités clés:
• Gérer et améliorer nos systèmes de surveillance, de journalisation et d'alerte.
• Gérer et améliorer nos CI/CD.
• Maintenir la sécurité et la conformité des systèmes.
• Participer aux cérémonies Agile de façon active avec pour objectif l'amélioration continue de son produit, de son équipe et de ses processus.
• Supporter les utilisateurs de la plateforme et régler les bogues.

Ce que vous apporterez :
• BILINGUISME français-anglais
• 5+ années d'expérience en tant que DevOps ou rôle similaire.
• Expérience de travail dans un environnement CI/CD pour exécuter des tests automatisés, des déploiements, etc.
• Expérience avec Docker et des conteneurs.
• Expérience en déploiement d'applications avec Kubernetes.
• Bonnes compétences en programmation et script.
• Expérience en matière d'intégration de tests (tests unitaires, tests d'intégration, etc).
• Une expérience avec des méthodologies agiles (Scrum, Kanban).
• Un esprit enthousiaste, un intérêt prononcé pour l'innovation et une capacité à rapidement et à s'adapter aux nouvelles technologies.
• D'excellentes compétences en relations interpersonnelles et en communication verbale et écrite.
• La capacité de travailler tant de façon autonome qu'au sein d'une équipe.

Atouts :
• Expérience concrète en développement et en exploitant (Gitlab-CI, Docker, Helm, Kubernetes/OpenShift).
• Expérience concrète en gestion de secrets (Vault).
• Expérience sur le développement et l'utilisation d'API (Python).
• Expérience avec les bases de données - PostgreSQL, en particulier en relation avec les déploiements Kubernetes.
• Expérience avec les outils d'indicateur de fonctionnalités (LaunchDarkly).
• Connaissances des réseaux (pare-feu, DNS, GRCP, etc)

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4498 Finance ManagerMississauga , ON

Employment Term: Contract
Location: Mississauga , ON

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Our client, one of Canada's leading companies, is hiring a Finance Manager for a 12-month contract engagement in Mississauga, ON! In this role, you will be responsible for the coordination, preparing and delivery of financial reporting and analysis.

Note: This is a hybrid role, requiring 3 days in office.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Responsible for the preparation of journal entries and maintenance of accounting records.
- Assist with the co-ordination of month end close activity.
- Responsible for the timely completion of complex account analysis and reconciliations.
- Prepare operating expense variance analysis.
- Maintain appropriate controls for financial reporting.

Skills & Experience You're Bringing
- Accounting designation (CGA, CA, CMA) with 5 years experience in an accounting environment.
- Strong computer skills (Excel and Word).
- Expert in Financial Systems.
- Strong attention to detail.

FRENCH:
Chargé de la coordination, de la préparation et de la livraison d'analyses et de rapports financiers. Chargé de la préparation des écritures de journal et de la maintenance des relevés comptables. Aide à coordonner les activités de clôture de fin de mois. Chargé de la réalisation en temps opportun d'analyses et de rapprochements comptables complexes. Prépare l'analyse des écarts liés aux dépenses d'exploitation. Maintient les contrôles appropriés pour les rapports financiers. Qualifications : titre comptable (CGA, CA, CMA) et cinq ans d'expérience dans un environnement comptable; solides compétences informatiques (Excel et Word); expertise des systèmes financiers; grand souci du détail.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4497 Senior Scrum MasterToronto , ON

Employment Term: Contract
Location: Toronto , ON

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Our client, one of Canada's leading companies, is hiring a Senior Scrum Manager for a 12-month contract engagement in Toronto, ON! In this role, you will be responsible for facilitating the Agile development process and ensuring that the Scrum framework is followed.

Note: This is a hybrid role, requiring 3 days in office.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Serve as scrum master for one or more teams by providing support and servant style leadership and by integrating Agile Scrum principles into team practices.
- Facilitate agile ceremonies including daily standups, backlog grooming, sprint planning, sprint retrospective and sprint demos.
- Ensure the team maintains focus on quality and continuous delivery.
- Continually coach the team through conflict resolution to facilitate teamwork and continuous improvement, as they become a high performing team.
- Identify, manage and help to mitigate issues and risks, and timely removal of impediments and obstacles.
- Develop and nurture strong relationships with the Business Stakeholders and Product Owner to gain understanding of objectives and the product backlog and to foster a collaborative relationship with the development team.
- Communicate and collaborate with other internal teams and third party vendors to manage dependencies, understand changes and remove blockers.
- Track and ensure visibility of team metrics and progress of the sprint and releases to demonstrate momentum and progress.
- Manage resources, risk, quality, scope, budget and project deliverables.
- Understand product and roadmap planning to help inform development teams.
- Partner with other Scrum Masters and Agile Coaches internally to share findings, best practices and resources to help the organization mature in their agile journey.

Skills & Experience You're Bringing
- Scrum Master and Agile work knowledge and experience is an asset.
- Strong technical understanding and knowledge of web and software.
- Strong communication skills and the ability to communicate at all levels of the organization coupled with strong presentation skills.
- Strong analytical, interpersonal, risk mitigation and problem solving skills.
- Strong decision making skills with the ability to influence and challenge decisions when necessary.
- Experience with IOS, Media or TV would be a plus.

FRENCH:
Responsable de faciliter le processus de développement Agile et de veiller à ce que le cadre Scrum soit suivi. Ils travaillent en étroite collaboration avec l'équipe de développement et le propriétaire du produit pour s'assurer que les histoires d'utilisateurs sont correctement définies et que l'équipe a une compréhension claire des objectifs et des priorités du projet. Ils organisent et dirigent également les réunions Scrum quotidiennes, les examens de sprint et les rétrospectives, et aident à identifier et à éliminer les obstacles qui pourraient entraver la progression de l'équipe.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4493 Staff PharmacistFort Rupert , BC

Employment Term: Contract
Location: Fort Rupert , BC

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Hiring a Staff Pharmacist for a 6-month engagement in Fort Rupert, BC ! This role will be responsible for the day-to-day operations in serving our communities and will provide customer service to both clients and health care providers.

Note: This role will work around 40-45 hours per week.

Perks You'll Enjoy
- Excellent compensation package & benefits
- Great culture and working environment

Main Responsibilities
- You will work full-time, 40-45 hours/week
- Ideally on rotation for one weekend per month
- Staff pharmacist will overlap shift, and will join a steady paced pharmacy that is very involved in the community.

Key Skills & Experience
- Bachelor of Science in Pharmacy
- Good communication skills and excellent customer and staff relations
- Ability to work quickly, multi-task and work well under pressure
- A high level of professionalism, energy and enthusiasm
- Strong computer skills and quick with documentation

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4496 Pharmacy ManagerTerrace Bay , ON

Employment Term: Full-time
Location: Terrace Bay , ON

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Hiring a full-time Pharmacy Manager in Thunder Bay, ON! This role will be responsible for the day-to-day operations in serving our communities and will provide customer service to both clients and health care providers.

Note: This role will work around 45-47 hours per week.

Perks You'll Enjoy
- Excellent compensation package & benefits
- Great culture and working environment

Main Responsibilities
- Week on/week off
- A steady paced pharmacy and are very involved in the community.

Key Skills & Experience
- Bachelor of Science in Pharmacy
- Good communication skills and excellent customer and staff relations
- Ability to work quickly, multi-task and work well under pressure
- A high level of professionalism, energy and enthusiasm
- Strong computer skills and quick with documentation.

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4495 Pharmacy ManagerEdmonton , AB

Employment Term: Full-time
Location: Edmonton , AB

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Hiring a full-time Pharmacy Manager in Edmonton, AB! This role will be responsible for the day-to-day operations in serving our communities and will provide customer service to both clients and health care providers.

Note: This role will work around 40-45 hours per week.

Perks You'll Enjoy
- Excellent compensation package & benefits
- Great culture and working environment

Main Responsibilities
- You will work full-time, 40-45 hours/week
- Ideally on rotation for one weekend per month
- Staff pharmacist will overlap shift, and will join a steady paced pharmacy that is very involved in the community.

Key Skills & Experience
- Bachelor of Science in Pharmacy
- Good communication skills and excellent customer and staff relations
- Ability to work quickly, multi-task and work well under pressure
- A high level of professionalism, energy and enthusiasm
- Strong computer skills and quick with documentation

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4492 Product OwnerToronto , ON

Employment Term: Full-time
Location: Toronto , ON

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Our client, one of Canada's leading companies, is hiring a Product Owner in Toronto, ON! In this role, you will be responsible for overall project management and planning coordination with Scrum Master and Delivery Lead.

Note: This is a remote role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Overall Project Management and Planning coordination with Scrum master and Delivery Lead
- Track product performance metrics, analyzes user data, and uses insights to inform future product decisions.
- Product owners' main responsibility is to manage the product backlog and oversee a product's development stages. They take part in every step, from planning, refinement, review, to sprint.
- Create and Document User stories, derive requirements from Operations and SME
- Lead scope and requirements gathering from all stakeholders, functional groups (Dev, QA etc. ). Collaborate discussions across all disciplines
- Lead/Support Product grooming sessions, provide support to technology team
- Anticipating Client needs acting as their primary liaison
- Competitor analysis, analyzing how we compare with the competition, making product recommendations to ensure our product is competitive
- Learning customer and market needs
- Understanding of software development methodologies (Agile), principles and practices
- Functional expertise in several areas of PB ( IE. Payments, Carrier integration etc.)
- Create Product Vision and contribute to Roadmap Planning (2-3 yr roadmap) and feature prioritization, developer business cases for features
- Evaluate and identify partnership opportunities (i.e. Heradl API)
- Good interpersonal skills and coordinate & work with various customers from technology & business teams.
- Open to assist junior members if required & provide support to QA and UAT test team.
- Flexible to support Prod and work on critical issues from production.
- Must take responsibility and ownership of processes within the team and mentor the team members

Skills & Experience You're Bringing
- 8 years min. working as a product manager or as a Sr Business Analyst
- Bachelor's Degree in Business or equivalent work experience
- 5+ years Experience working in the Insurance Industry with Insurtech experience preferred
- Previously developed Insurtech platforms

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4491 Senior Java DeveloperToronto , ON

Employment Term: Full-time
Location: Toronto , ON

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Our client, one of Canada's leading companies, is hiring a Senior Java Developer in Toronto, ON! In this role, you will be responsible for designing and developing scalable, robust and reliable applications using Object Oriented Programming languages.

Note: This is a hybrid role, requiring 2-3 days in office.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Write well-designed, efficient, clean and maintainable code.
- Effectively contribute to the specification, design, build and test phases of development.
- Own development to delivery phases of the project.
- Support existing and new features as they are rolled out to production.
- Receive feedback and work with stakeholders to continuously improve the applications.
- Be a part of Agile Scrum team and meet deadlines on fast-paced deliverables.

Skills & Experience You're Bringing
- University Degree/College Diploma in a mathematics, computer science or technology related field.
- 8+ years of work experience as a Senior Java Developer or any similar role.
- Hands on experience in leading/mentoring junior developers.
- Experience with Spring Boot + Hibernate/JPA + REST.
- Hands on experience with SQL (Oracle, MySQL, Postgres, etc.).
- Experience with Open-Source tools and Maven/Gradle, Git is required.
- Knowledge of Amazon Web Service (AWS), Docker, Kubernetes, and React is preferred.
- Exposure to finance domain is preferred.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4489 Consultant, Support Opérationnel​​ Montreal , QC

Employment Term: Contract
Location: Montreal , QC

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Our client, one of Canada's leading companies, is hiring a Consultant, Support Opérationnel​​ on a 12-month contract engagement in Montreal, QC! In this role, you will be responsible for implementing solutions to improve the customer experience.

Note: This is a hybrid role, requiring 2-3 days in office. Bilingualism (English/French) is required for this role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Take responsibility for solutions aimed at improving the customer experience.
- Actively follow up on severe incidents until resolution to meet expected indicators (EQS, OQS).
- Provide leadership and technical guidance during conference calls about severe incidents.
- Demonstrate a proactive approach to eliminate problematic trends.
- Host governance meetings with various partners (Help Center, Network, and Field Services teams).
- Coordinate internal teams, partners, and suppliers to establish communication and manage expectations.
- Ensure quality control of problem and incident management activities.
- Regularly meet with account managers to present results and action plans related to problem management.

Skills & Experience You're Bringing
- At least three years of industry experience.
- Excellent knowledge of the telecommunications sector, including data centers, managed services, and other areas.
- Knowedlge of security sectors.

FRENCH:
Le gestionnaire, gestion des problèmes et des incidents (centre de service de l'exploitation) est responsable de fournir des solutions proactives ou réactives afin d'empêcher ou de régler tous les différents aspects de problèmes " liés aux clients ". Notre modèle d'affaires est axé sur le client et prévoit un partage des responsabilités entre les équipes de service, en ce qui a trait à la gestion des problèmes des clients. Cette approche transparente du service à la clientèle est un facteur clé pour atteindre les niveaux les plus élevés de l'industrie en matière de satisfaction de la clientèle. Dorénavant, notre stratégie d'affaires est de miser sur cette base solide de clientèle fidèle et sur la promotion de notre gamme de nouveaux services IP et services à valeur ajoutée. Le gestionnaire, gestion des problèmes et des incidents joue un rôle très important et il fait partie intégrante de la solution de bout en bout.


Principales responsabilités:

Disponible 7 / 24 pour escalades.
Assumer la responsabilité des solutions visant à améliorer l'expérience client.
Assurer activement le suivi des incidents graves jusqu'à leur résolution afin de respecter les indicateurs attendus (EQS, OQS).
Fournir du leadership et des conseils techniques dans le cadre de conférences téléphoniques au sujet d'incidents graves.
Faire preuve d'une approche proactive afin d'éliminer des tendances problématiques.
Produire et passer en revue des analyses rétrospectives en temps opportun.
Animer des réunions concernant la gouvernance avec différents partenaires (équipes Centre d'assistance, Réseau et Services extérieurs).
Coordonner les équipes internes, les partenaires et les fournisseurs afin d'établir la communication et de gérer les attentes.
Assurer le contrôle de la qualité des activités de gestion des problèmes et des incidents.
Rencontrer régulièrement les gestionnaires de comptes clients pour présenter les résultats et les plans d'action liés à la gestion des problèmes.
Informer les groupes d'affaires internes et les hauts dirigeants tout au long du cycle de vie des dossiers de problème.
Déterminer les possibilités d'amélioration du service et analyser les évaluations des risques.
Le gestionnaire, gestion des incidents a le mandat d'agir à titre de point de contact unique pour toutes les escalades des clients et les problèmes d'assurance du service.


Qualifications essentielles:
- Au moins trois ans d'expérience dans l'industrie.
- Excellente connaissance du secteur des télécommunications, notamment des domaines suivants :
- Centres de données
- Services gérés (voix et données)
- Technologies de réseau local et de réseau étendu
- Applications (courriel, applications client-serveur, etc.)
- Solutions de sécurité
- Voix sur IP (VoIP)

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4488 Network SpecialistMontreal , QC

Employment Term: Contract
Location: Montreal , QC

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Our client, one of Canada's leading companies, is hiring a Network Specialist on a 12-month contract engagement in Montreal, QC! In this role, you will be responsible for ensuring network availability is operating at its highest potential.

Note: This is a hybrid role, requiring 3 days in office. Bilingualism (English/French) is required for this role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Ensure performance indicators are strictly adhered to.
- Complete all Back-ups required for network platforms.
- Conduct testing for network functionality on all nodes network wide including Switching.

Skills & Experience You're Bringing
- Demonstrated experience working in the telecom industry supporting network platforms.
- Strong analytical and troubleshooting skills essential.
- Undergraduate Degree or Certificate.
- Cisco CCNA, CCNP knowledge.
- Certification on Cisco Firewall (ASA).

FRENCH:
Chargé de s'assurer que la disponibilité du réseau est à son niveau maximum. Veille à ce que les indicateurs de performance soient respectés en tout temps. Effectue toutes les sauvegardes nécessaires des plateformes réseau. Réalise des essais de fonctionnalité relativement à tous les nœuds dans l'ensemble du réseau, y compris les nœuds de commutation. Qualifications : expérience avérée dans l'industrie des télécommunications, en particulier dans le soutien aux plateformes réseau; solides compétences en analyse et en dépannage essentielles; diplôme universitaire de premier cycle ou certificat.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4487 Project ManagerBloomington , MN

Employment Term: Contract
Location: Bloomington , MN

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Our client, one of Canada's leading companies, is hiring a remote Project Manager in Bloomington, Minnesota! In this role, you will be responsible for identifying key requirements for cross-functional teams and external agencies.

Note: This is a remote role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Prepare and maintain project plans, charters, activities and tasks necessary for executing name change/DBA.
- Assigns project tasks to the appropriate team members to ensure completion of the project within commitment.
- Identifies, documents, and gives recommendations to improve process for increased efficiency and productivity, while increasing quality and customer satisfaction.
- Facilitate cross-functional team meetings with key stakeholders to drive communication and organizational readiness deliverables, supporting the cross-functional project teams.
- Owns project metric reporting, while working with leadership to establish content and format.

Skills & Experience You're Bringing
- Bachelor's degree or higher, or equivalent 3-5 years of related business experience, or an equivalent combination of education and experience.
- 3+ years of PM experience.
- Must have experience in legal name change or DBA initiatives.
- Proven experience in project management.
- Experience in managing stakeholders.
- Skills in leadership, time management, facilitation, and organization.
- Excellent verbal and written communication skills.
- Proficiency in working within Windows environment, business applications, and proprietary desktop tool sets.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4486 Conseiller, Santé mentale et bien-êtreVerdun , QC

Employment Term: Contract
Location: Verdun , QC

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Our client, one of Canada's leading companies, is hiring a Conseiller, Santé mentale et bien-être au travail on a 12-month contract engagement in Verdun, QC! In this role, you will be responsible for all employee relations including performance management and discipline.

Note: This is a hybrid role, requiring 3 days in office. Bilingualism (English/French) is required for this role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Management of HR system including reporting, attendance and time reporting.
- Provision of on boarding training and facilitation.
- Involved with labour planning and management.

Skills & Experience You're Bringing
- University degree and CHRP.
- Demonstrated experience as a HR Generalist.
- Experience handling complex employee relationship issues.
- Experience managing HR systems and technology.
- Ability to handle highly confidential and sensitive information.

FRENCH:
Chargé de toutes des relations avec les employés, y compris en ce qui concerne la gestion du rendement et la discipline. Gère le système RH, y compris la production de rapports, l'assiduité et le relevé des heures. Offre de la formation et de l'aide aux nouveaux employés. Participe à la planification et à la gestion de la main-d'œuvre. Qualifications : diplôme universitaire et titre de conseiller en ressources humaines agréé; expérience avérée en tant que généraliste en RH; expérience dans la gestion de problèmes de relations complexes avec les employés; expérience en gestion des systèmes RH et de la technologie; et capacité de gérer des renseignements de nature délicate hautement confidentiels.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4485 Support Agent - Service Desk​​ Mississauga , ON

Employment Term: Contract
Location: Mississauga , ON

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Our client, one of Canada's leading companies, is hiring a Support Agent - Service Desk on a 6-month contract engagement in Mississauga, ON! In this role, you will be responsible for responding to customer requests in a prompt, accurate and professional manner.

Note: This is a remote role.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Handle any inquiries which require investigation or follow-up.
- Ensure requests and inquiries are transferred to the appropriate area.
- Develop and maintain good client relationships while ensuring confidentiality.
- Use call tracking systems to log all inquiries for documentation purposes.

Skills & Experience You're Bringing
- Previous customer service experience.
- Excellent communication skills.
- Ability to handle tasks in a professional manner.

FRENCH:
Chargé de répondre aux requêtes des clients de manière rapide, précise et professionnelle. Gère toute requête qui nécessite une recherche ou un suivi. S'assure que les demandes et les requêtes sont confiées au service approprié. Établit et entretient de solides relations avec la clientèle tout en assurant la confidentialité des renseignements. Utilise des systèmes de suivi des appels pour consigner toutes les demandes. Qualifications : expérience en service à la clientèle; excellentes aptitudes à la communication; capacité de gérer les tâches de manière professionnelle.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4484 Pharmacy ManagerKelowna , BC

Employment Term: Full-time
Location: Kelowna , BC

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Hiring a full-time Pharmacy Manager in Kelowna, BC! This role will be responsible for the day-to-day operations in serving our communities and will provide customer service to both clients and health care providers.

Note: This role will work around 40-45 hours per week.

Perks You'll Enjoy
- Excellent compensation package & benefits
- Great culture and working environment

Main Responsibilities
- You will work full-time, 40-45 hours/week
- Ideally on rotation for one weekend per month
- Staff pharmacist will overlap shift, and will join a steady paced pharmacy that is very involved in the community.

Key Skills & Experience
- Bachelor of Science in Pharmacy
- Good communication skills and excellent customer and staff relations
- Ability to work quickly, multi-task and work well under pressure
- A high level of professionalism, energy and enthusiasm
- Strong computer skills and quick with documentation

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4483 Staff PharmacistLloydminster , AB

Employment Term: Full-time
Location: Lloydminster , AB

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Hiring a full-time Staff Pharmacist in Lloydminster, AB! This role will be responsible for the day-to-day operations in serving our communities and will provide customer service to both clients and health care providers.

Note: This role will work around 40-45 hours per week.

Perks You'll Enjoy
- Excellent compensation package & benefits
- Great culture and working environment

Main Responsibilities
- You will work full-time, 40-45 hours/week
- Ideally on rotation for one weekend per month
- Staff pharmacist will overlap shift, and will join a steady paced pharmacy that is very involved in the community.

Key Skills & Experience
- Bachelor of Science in Pharmacy
- Good communication skills and excellent customer and staff relations
- Ability to work quickly, multi-task and work well under pressure
- A high level of professionalism, energy and enthusiasm
- Strong computer skills and quick with documentation

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4482 Pharmacy ManagerThunder , ON

Employment Term: Full-time
Location: Thunder , ON

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Hiring a full-time Pharmacy Manager in Thunder Bay, ON! This role will be responsible for the day-to-day operations in serving our communities and will provide customer service to both clients and health care providers.

Note: This role will work around 40-45 hours per week.

Perks You'll Enjoy
- Excellent compensation package & benefits
- Great culture and working environment

Main Responsibilities
- You will work full-time, 40-45 hours/week
- Ideally on rotation for one weekend per month
- Staff pharmacist will overlap shift, and will join a steady paced pharmacy that is very involved in the community.

Key Skills & Experience
- Bachelor of Science in Pharmacy
- Good communication skills and excellent customer and staff relations
- Ability to work quickly, multi-task and work well under pressure
- A high level of professionalism, energy and enthusiasm
- Strong computer skills and quick with documentation

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

#4481 Embedded EngineerThornhill , ON

Employment Term: Contract
Location: Thornhill , ON

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Our client, one of Canada's leading companies, is hiring an Embedded Engineer on a 8-month contract engagement in Thornhill, ON! In this role, you will be responsible for the design, development, debugging, integration and testing of software applications with focus on the embedded programming of IoT modules and Wireless LAN applications.

Note: This is a hybrid role, requiring 1 day in office.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- Design software and create software design documents.
- Code, integrate and validate software for real-time embedded systems.
- Maintain the existing products and provide engineering support to the customer.
- Develop simulation and interfacing methodology for the testing of embedded software.
- Strong debugging and troubleshooting skill of the embedded Linux platform.
- Participate in the design, implementation, testing, maintenance, enhancement, and support of complex software modules.
- Actively participate to the specifications and other technical documentation reviews to determine software engineering requirements.
- Take ownership of software modules, provide work estimates, write all the necessary design documents, and implement or enhance them.
- Write and execute the component, module, subsystem, and system test procedures.
- Participate to design and code reviews and provide feedback to your peers, mentor junior developers.
- Work with cross functional teams in a collaborative work environment; interacting with peers, management, sales, customers.

Skills & Experience You're Bringing
- BS/MS in Electrical Engineering, Computer Science, or related discipline
- 4+ years' (BS) / 2+ years' (MS) experience in real-time embedded application software
- 3+ years' experience in C/C++, Linux Shell and Python
- 3+ years' experience in Bluetooth Low Energy product development
- 2+ years' experience in Thread protocol, MQTT
- 2+ years' experience MCU development experience, NXP/TI chipsets are preferred
- Must have strong technical background in software development, with a focus on real time embedded system and data communication.
- Familiar with software lifecycle development (e.g. Agile/Scrum)
- Excellent verbal and written communications skills
- Positive attitude, team player
- Strong knowledge of wireless protocols, i.e. WiFi 802.11, Bluetooth Low Engery (BLE), Zigbee and Thread Stacks
- Extensive experience developing real time embedded application under Linux
- Good working experience developing multi-threaded applications for Linux
- Strong hands-on experience with Linux and container technologies
- Knowledge of networking technologies and concepts, LAN switching, routing, Ethernet and IP
- Experience with different IoT chipsets, initial bring-up, common peripherals (UART, SPI, I2C, wireless connectivity stacks) and wireless coexistence are plus
- Hands-on experience with GIT and GitHub
- Experience in serial communications is preferred.
- Multi-Thread, IPC programming experience
- Hands on experience with Flash Tools and JTAG Debugger
- Familiar with IAR, CCS, MCUXpresso IDE or SeggerEmbedded IDE.
- Linux embedded software programming
- Bluetooth protocols (BLE 4.0/5.0)

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.