Our client, one of Canada's leading companies, is hiring a Support Agent, Service Desk in Mississauga, ON on a 6-month contract engagement! This role will be responsible for being on the front lines and directly resolving issues from our client's clients. Patience, devotion and a strong talent for negotiation, verbal communication as well as very good listening skills and a strong willpower to make a difference. The candidate needs to offer a superior quality of service while using the tools available to him/her in a continuously changing environment.

Note: This role will follow the hybrid work model, and bilingual (English/French) candidates are preferred.

Perks You'll Love
- Join one of Canada's leading companies
- Tackle new development projects
- Enjoy top career & development opportunities

What You'll Be Doing
- -Responsible for responding to customer requests in a prompt, accurate, and professional manner
- Develop and maintain good client relationships while ensuring confidentiality
- Work with both internal and external teams to ensure the customer's needs are met
- Process customer requests through utilization of the CRM tool
- Manage and update the inventory system
- Complete service orders
- Process invoices and complete billing

Experience & Skills You're Bringing
- As required to meet customer's needs, successful candidate must pass background check.
- Have a minimum of 3 years' experience in customer service
- Detail oriented
- Able to prioritize and multi-task at a high level
- Able to solve problems analytically
- Ability to adapt to change, in a competitive environment where priorities change frequently
- Self-motivated, self-governing, and accountable
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
- Basic accounting knowledge is an asset

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.