I.T. Jobs

IT Support Engineer

Full-Time Position - Toronto

Hiring a full-time IT Support Engineer in Toronto, ON! This role will provide operational support for image creation, deployment, and patch/configuration management for all of our client's managed end-user systems.

Perks You'll Love
- Free lunch, every day
- Flexible vacation & commute allowance
- Fun off-site activities & fitness club reimbursement

What You'll Be Doing
- Provide operational support for image creation, deployment, and patch/configuration management for all our client's managed end-user systems
- Design, deliver, and support: client platform standards, system performance, patching, and configuration compliance
- Customize, create, and package software and applications for deployment
- Identify ways to improve efficiency and scale services leveraging tools and automation
- Support automation of routine IT tasks with existing tools and standards
- Support security and compliance initiatives and standards (encryption, av, firewall, backup, access) on all end-user systems
- Handle technical escalations, provides timely resolution of problems or engages lead staff for assistance
- Provide advanced administration and support for critical IT tools including: GSuite, Slack, JAMF, Zoom, Meraki
- Support SSO implementations, and drive automation of onboarding and off-boarding processes
- Work with the Head of Information Technology and Security teams on on-going projects

What You're Bringing
You have at least 4+ years of experience with the following:
- Administration of OS X configuration management and automation tools
- Configuration management and automation tools for end-point management: JAMF, Zendesk, SSO OKTA, Slack, Zoom, Cisco Meraki
- Client system hardware benchmarking & troubleshooting
- Experience using ticket-based enterprise work-flow management systems, particularly Service Desk and knowledge base
- The right mix of problem-solving skills and a positive, service-oriented attitude
- Ability to lift heavy equipment (50+ pounds) as needed

We Are An Equal Opportunity Employer
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canadian Work Authorization
All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position.

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